Sr. Supply Chain Program Manager, NetOps

Sr. Supply Chain Program Manager, NetOps

Job ID: 2934201 | Amazon UK Services Ltd.

Are you interested in shaping the future of Amazon Transportation Services (ATS) for our Surface Transportation operations? Do you want to work in a large scale organization, but with a start-up feeling? Do you want to create processes, operating models, and drive Amazon network improvements? Do you have a strong passion for continuous improvement and implementing methodologies such as Six Sigma and Lean?

EU Amazon Transportation Services’ ROC Performance team is seeking a highly skilled and motivated person as a Program Manager to help develop a world class middle mile process that delivers goods on time at the best cost.

This position will support Amazon Transportation Services and drive operational excellence across the entire EU Fulfillment Center, Sort Center, Air Node, and Delivery Station network. A successful candidate will have experience managing large and complex projects with bias for action needed in a startup environment.

A successful candidate will demonstrate:

1. Passion for continuous improvement and developing mechanisms to reduce defects
2. Willingness to roll up your sleeves and do whatever is necessary; owner mentality
3. Strong change management and implementation experience, including a demonstrated ability to engage effectively with high levels of management
4. Ability to think strategically and execute methodically
5. Ability to drive projects from initially ambiguous states
6. Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases
7. Demonstrated ability to write detailed project and business plans
8. High attention to detail and proven ability to manage competing priorities simultaneously

Key job responsibilities

1. Drive internal & network level excellence by designing and implementing systems, metrics and programs that maximize compliance, productivity and continuous improvement.
2. Build strong partnership with operations field leaders to identify impact of new business initiatives and successfully integrate and deploy them onsite.
3. Engage other Amazon business units globally to share best practices and improve end to end outcomes for Amazon customers.
4. Work with technology teams and product managers to develop new tools and systems to support the growth of the business.
5. Support to improve the vision, content, and delivery of standard work and ACES Training program.
6. Create benchmark standards and audit process
7. Analyze and solving operational barriers with a focus on understanding root causes.

BASIC QUALIFICATIONS

1. A degree
2. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and basic SQL
3. Experience in program or project management
4. Experience working cross functionally with tech and non-tech teams
5. Experience in defining and implementing process improvement initiatives using data and metrics
6. Experience in supply chain
7. Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

1. Experience in driving end to end delivery, and communicating results to senior leadership
2. Experience leading process improvements
3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
4. Experience building processes, project management, and schedules