Senior Engagement Manager, UKI Engagement Management Team

DESCRIPTION

The Amazon Web Services Professional Services (ProServe) team is seeking a highly skilled and versatile Engagement Manager (EM) to join our team and lead the delivery of complex cloud solution projects. In this role you will combine technical expertise with strong project leadership skills to drive successful implementations of AWS-based solutions for our clients. You will bridge business requirements with technical solutions, facilitating technical discussions and ensuring alignment with customer outcomes. Applying AWS frameworks like Well-Architected and Cloud Adoption Framework while demonstrating technical credibility across diverse stakeholders, you will distill customer needs into clear technical requirements, decompose complex problems, and make informed trade-off decisions considering performance, scalability, security, and business impact.

Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is needed, and manage technical risks. You will be expected to achieve and maintain relevant AWS certifications, develop domain-specific expertise, and effectively communicate technical concepts to both technical and business audiences. As you progress, you'll lead increasingly complex technical projects, shape cross-organizational technical strategies, and establish best practices in your domain. In this role you will apply your management and leadership capabilities to successfully execute project plans, proactively identify and manage risks, resolve issues, escalate when appropriate, and drive projects to successful completion, while exceeding customer expectations.

Key job responsibilities

1. Leading and managing complex cloud migration and implementation projects.
2. Leveraging comprehensive knowledge of AWS services, architectures, and best practices to guide technical decisions and strategic planning.
3. Bridging business requirements with technical solutions, facilitating engineering discussions and ensuring alignment with customer business outcomes.
4. Distilling customer needs into clear technical requirements and mapping them to business outcomes.
5. Decomposing complex technical problems into actionable, deliverable solutions.
6. Contributing to technical documentation and defining documentation standards.

BASIC QUALIFICATIONS

1. Experience in cloud computing.
2. Extensive experience in project management of technical programs.
3. Experience leading multiple Waterfall or Agile teams (e.g. Scrum Masters, Product Owners) concurrently and/or at scale.
4. Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience.

PREFERRED QUALIFICATIONS

1. AWS experience preferred.
2. Project Management Professional (PMP, PRINCE2) and/or AWS Certified Solutions Architect - Associate.
3. Strong understanding of AWS services, architectures, and best practices.
4. Experience applying AWS frameworks like Well-Architected and Cloud Adoption Framework.
5. Proven ability to establish technical credibility with engineering teams and senior technical decision-makers.