Amazon Tour Leader, Amazon Tours

Redefined Ltd; Swindon; On-site; GBP 10,000 - 40,000

Job description

DESCRIPTION

Amazon is seeking enthusiastic and engaging Tour Leaders to lead immersive 90-minute in-person tours of our state-of-the-art Robotics Fulfillment Centers. As a Tour Leader, you will play a crucial role in showcasing Amazon's cutting-edge technology, innovative processes, and dedicated workforce to a diverse audience. This position offers a unique opportunity to highlight Amazon's rich history, our commitment to being Earth's Best Employer, and our ambitious Climate Pledge goals. We are seeking an enthusiastic individual with good communication skills and attention to detail in providing informative and engaging tours of their fulfillment center. The ideal candidate is passionate about technology, sustainability, and creating exceptional customer experiences.
At the end of each day, you'll review feedback from tour participants and contribute to continuous improvement efforts for the tour program.

Key job responsibilities

1. Conduct multiple 90-minute tours per day, providing an engaging and informative experience for visitors.
2. Develop a deep understanding of Amazon's fulfillment processes, robotics technology, and company history.
3. Effectively communicate complex technical concepts to audiences with varying levels of technical knowledge.
4. Highlight Amazon's commitment to employee development, safety, and well-being.
5. Educate visitors about Amazon's sustainability initiatives and the Climate Pledge.
6. Ensure tour groups adhere to all safety protocols and facility regulations.
7. Maintain positive site relationships and participate in site & community engagement activities.
8. Staff and train Ambassador & Proxy teams.
9. Respond to questions from tour participants accurately and professionally.
10. Collaborate with fulfillment center teams to stay updated on the latest developments and processes.
11. Maintain and update tour content to reflect new technologies and company initiatives.
12. Collect and report feedback from tour participants to improve the overall experience.

BASIC QUALIFICATIONS

• Strong fluency in English and local language
• Strong written and oral communication skills

PREFERRED QUALIFICATIONS

• Experience in Fulfillment Operations
• Public Speaking or Customer Service Experience
• Experience leading teams
• Ability to quickly adapt to a changing work environment and priorities - An entrepreneurial spirit, including the ability to work independently and autonomously

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.