Waking Night Concierge

Sanctuary Group; Thetford; On-site

Job description

Department: Health and Social Care (Qualified and Non-Qualified)

Operation: Sanctuary Supported Living

Closing Date: TBD

Requisition: 223873

Location: Canterbury House, Canterbury Way, Thetford, IP24 1EA

Salary: £11.61 per hour

Hours: 42 hours per week

Sanctuary Supported Living is delighted to be recruiting for a Night Concierge at our Homelessness Service, to provide support to adults 18+ at the risk of or experiencing homelessness based at Canterbury & Caledonia House in Thetford.

At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible.

We’re a national organisation, but we’re not-for-profit and we think locally by putting our customers at the heart of what we do. We’re committed to being our best and helping customers to be their best, as we support them on their pathways for independence.

The role of Night Concierge will include:

• Being a first point of call to receive and direct all customer queries
• Developing good relationships with customers, helping them develop life skills
• Handling occasional emergency/challenging situations
• Going above and beyond to ensure an excellent service is provided to our customers
• Occasionally organising and running social activities
• Some health and safety responsibilities e.g. fire safety checks
• Ensuring the security of the service is maintained
• Writing and updating customer notes
• This role will require lone working for the majority of the shift

Skills and Experiences:

• Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
• Previous experience working under challenging circumstances
• Ability to use IT systems confidently

Benefits:

• At least 25 days paid holiday, rising to 30 days after 5 years’ service (plus public holidays) pro rata
• A pension scheme with employer contributions
• A variety of online discounts and rewards from major retailers
• Health and well-being plans
• Life assurance
• Family friendly arrangements, including opportunities for flexible working
• Tax efficient savings through our Cycle to Work scheme
• A wide range of learning and development opportunities

Job Reference: 223873 - #SancSLiving

Right to Work: We are only currently accepting applications from those with the right to work in the UK.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission.

Building Equality and Diversity:

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.

An enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.