Assistant Arcade Manager

HB Leisure Ltd is the global leader in skilled games and amusements. Operating in 29 countries and over 150 theme parks and attractions in partnership with key industry players, we have an exciting opportunity for an Assistant Manager or an experienced Supervisor looking for the next step in their career at the Royal Arcade.

This role would suit someone who has knowledge of the arcade amusements, strong customer service experience and looking to develop their leadership skills. If you are looking to be part of a fast paced, growing business and have a passion for arcade amusements in a fun, exciting company, then we’d love to hear from you.

In return we will offer you:

• Competitive salary
• Opportunities for career development within HB Leisure Ltd
• Discounts to hundreds of top retailers.
• Unlimited access to wellbeing resource such as a virtual GP service, 24/7 employee assistance programme providing professional support and advice, and a virtual gym hosting a range of free online workouts.

Responsibilities include but are not limited to:

• Assist the Arcade Manager in managing daily operations of the arcade
• Maintain arcade games and equipment to ensure they are in good working order
• Provide excellent customer service to all arcade visitors
• Manage and train arcade staff to ensure high levels of productivity and customer satisfaction
• Ensure compliance with all health and safety regulations
• Monitor inventory levels and order supplies as needed
• Assist in creating and implementing marketing strategies to attract new customers
• Handle customer complaints and resolve any issues in a timely and professional manner

Person Specification:

• Prior experience in a similar role, such as in the retail, hospitality, or leisure industries
• Excellent communication and interpersonal skills
• Previous experience in leadership and team management
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Knowledge of arcade machines and equipment preferred
• Flexibility to work weekends and bank holidays as needed