Outbound Call Centre Advisor - Customer Services

Job Brief:

We’re looking for confident, friendly Call Centre Advisors to join our client, a leading Call Centre in the heart of Sheffield.

In this role you’ll be calling customers to see if they would be interested in having a free smart meter installed. This is at no cost to the customer as it’s a government backed scheme.

In the current climate when everyone is watching the cost of living, this is an excellent tool for members of the public to help them reduce their living costs, and it’s free!

You’re not ‘selling’ anything, but you will need to be able to explain the features and benefits of having a smart meter, with the aim of showing the customers how beneficial it will be to them.

Responsibilities:

• You will have access to a free Sky TV package
• Progression opportunities in various areas of the business
• Free onsite parking
• Company pension scheme
• 20 holiday days + bank holidays per year
• Healthcare options, gym memberships, eye care vouchers
• Incentives including free food & drink, top of the range technology and more

Skills Required:

• Friendly, confident and happy to speak to people all day long
• Excellent communicators and confident speaking on the phone
• Self-motivated and driven to achieve sales targets
• Able to hold a conversation with people from all ages and backgrounds
• Able to easily build rapport with customers over the phone
• Driven to deliver top-quality customer service and ensure the best outcome for the customer
• Able to handle rejection and remain positive and determined throughout the day