Restaurant: Front of House - Waiting Staff

Squire's Garden Centres; Woking; On-site; GBP 10,000 - 40,000

Job description

Restaurant: Front of House - Waiting Staff

11 March 2025

Your primary responsibility will be to provide professional support to our customers in the restaurant, working closely with the Restaurant Manager to help the business succeed.

Rota: Alternate weekends Saturday and Sunday 11:00-15:00

Main duties and responsibilities:

• Provide an enjoyable restaurant experience for everyone by:
• Ensuring all customers are greeted and offered assistance
• Handling customer queries courteously and efficiently
• Identifying customer needs through interaction, and taking appropriate action
• Maintaining excellent standards of hygiene and housekeeping in accordance with company guidelines

To be successful in this role, we are looking for people:

• With a good friendly manner
• Good interpersonal skills
• Willing to learn

Squire’s is a family-owned group of 16 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936, our business has focused on the happiness of those who work in it. We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail.

We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.

Rewards & Benefits: We want our employees to be known for their friendliness, helpfulness, and good customer service, with their whole ethos being ‘nothing is too much trouble for our customers’. In turn, we will provide an extensive benefit package, please see below.

• Employee Discount – 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years of service and 30% after 5 years of service.
• Holiday (including bank holidays) – 5.6 weeks on joining, increasing to 6.2 weeks after 2 years of service and 6.6 weeks after 5 years of service.
• Bonus – We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
• Pension – We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will also contribute, and these contributions will be invested.
• Attendance – After one year of service, if you have worked for a full financial year with 100% attendance, one additional day of holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
• Made A Difference Scheme (M.A.D) – A reward scheme for team members who make a difference to our business through outstanding customer service or initiatives that inspire the business. There is a monthly winner, and all winners select a gift to receive.
• Learning & Development – You can look forward to a wealth of learning opportunities with us that will enhance and develop your skills and confidence.
• Birthday – After 6 months of service, if your birthday falls on your contracted workday, you can leave work early (holiday policy rules apply). If you have 2 years of service on your birthday, you will receive a £25 Squires gift voucher (pro-rata for less than 40 hours).
• Cycle2work scheme – After 1 year of service, a government initiative that offers a 25% to 39% saving on new cycling equipment, with costs deducted from your pay over 12 or 19 months.
• Child's first day at school – After 1 year's service, you can come in late and leave early on your child's first day of school.
• RHS Membership or a Tree / Shrub – After 1 year's service, Squire's employees can choose either one tree or shrub to plant each year up to the value of £50 retail on the anniversary of your engagement or £50 towards RHS annual membership.
• Employee Assistance Programme (EAP) – After 2 years of service, employees are eligible to join an EAP that provides access to a range of wellbeing resources.
• Retirement – After 15 years of service, if you are retiring, your contracted hours will be reduced by a fifth but your pay will remain the same for your final 3 months.
• Free Parking – Available to all employees in designated parking areas on our site.