IT Support Engineer

Job Title: IT Support Engineer (Microsoft Stack)

Location:

England, Greater London, London

Job Type:

Permanent, Full-Time position (5 days office-based, potential for 4)

£40,000–£45,000 + Travel Expenses | London + Potential for Multi-Site Travel (Site Travel Expensed)

We are working with a real-estate business looking to restructure and elevate their internal IT support function. Currently operating with multiple outsourced IT providers and an MSP, the business is seeking a hands-on IT Support Engineer to take ownership of day-to-day IT support across the group and drive meaningful change.

The Opportunity:

• Support a business that owns a variety of different sized businesses, primarily based in London, with potential site visits (travel expenses covered).
• Manage and deliver high-quality second-line support with a strong focus on face-to-face staff engagement.
• Be the go-to person for all IT support, removing dependency on external MSPs for day-to-day issues and support escalation.
• Play a key role in potentially unifying IT support services across the group, helping leadership focus on wider strategic initiatives.
• Evaluate, recommend, and help implement a ticketing system to streamline support operations.
• Influence the future of IT support within the group, with potential for the role to evolve as the IT landscape changes.

Key Responsibilities:

• Deliver strong second-line support across the Microsoft stack (O365, Azure, Intune, Autopilot, Teams, SharePoint, etc.)
• Provide proactive on-site support, engaging directly with users and resolving issues effectively and efficiently.
• Liaise with and manage third-party vendors and outsourced specialists.
• Identify opportunities for process improvements, service enhancements, and cost efficiencies

About You:

• Proven experience in IT support roles with strong knowledge of Microsoft 365, Azure, Intune, and Autopilot.
• Solid second-line support capabilities, ideally in environments with limited internal IT teams.
• Confident engaging face-to-face with staff and managing outsourced IT engagements.
• Self-starter with the ability to manage your workload and provide a high standard of support across multiple businesses.
• ITIL certification is a nice-to-have but not essential.
• Flexible to travel between sites.