Call Centre Operator / Administration Officer

TN United Kingdom; Stafford; On-site; GBP 60,000 - 80,000

Job description

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Call Centre Operator / Administration Officer, Stafford

Client:

Location:

Stafford, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

24fdd06cc7f4

Job Views:

88

Posted:

13.02.2025

Expiry Date:

30.03.2025

Job Description:

Tudor Employment are currently recruiting for a Call Centre Operator / Administration Officer to work for our prestigious client based in Stafford.

Duties will include:

1. Importing of new instructions
2. Preparation of Council Tax, Non-Domestic Rates, Road Traffic, DVLA and Sundry Debt work for Agents
3. Processing of work completed by Agents
4. Handling telephone calls from Debtors, Agents, Clients and other organisations
5. Negotiating payment arrangements and monitoring the progression and upkeep of payments to ensure further action is taken to default
6. Liaising with clients by telephone, email and correspondence regarding amendment and return of cases
7. Providing various statistical reports, management information and returns for clients
8. Ensuring duties are carried out in accordance with the documented procedures
9. Processing Trace and Investigation requests as and when required for Agents enquiries
10. Handle and process Out of Area cases
11. Undertake Emergency Procedure checks

The ideal candidate:

1. Have excellent communication skills – written and oral
2. High standard of literacy and numeracy
3. Ability to interpret and apply legislation
4. Ability to work under pressure and to tight deadlines

Hours of Work:

8.30am – 5pm Monday to Friday

Permanent position for the successful applicant