IT Support Officer Apprentice

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IT Support Officer Apprentice

Learning Provider

Delivered by QA LIMITED

Employer

University Hospitals Birmingham NHS Foundation Trust

Vacancy Description

We are now searching for 3 candidates to join us on a IT Azure Level 3 Apprenticeship.

Under supervision, you will assist and provide a key second line incident management support service to all users via telephone, remote support software and site visit.

Duties will be to:

• Provide a key second line Incident Management, Request Fulfilment technical support service to all users via telephone, remote support software and site visit
• Provide second line assessment and prioritisation of all Incidents and Requests, with a view to service restoration or fulfilment as quickly as possible and or functional escalation as appropriate within agreed process and procedure
• Analyse information obtained from first line support and computer users on all desktop related IT incidents and issues to enable resolution
• Respond to and resolving all incidents within agreed service levels
• Escalate unresolved incidents to third line support specialists with full information
• Provide day-to-day management and monitoring of team specific ITBM support queue within agreed Service Level Agreements updating and or closing tickets and providing confirmation to the Customer as required
• Update the Ticket status and progress throughout lifecycle, including chase updates, reassignments, Resolution & Closure verification
• Provide a professional, efficient and reliable Customer Service to all supported users utilising good communication and customer relationship skills
• The post holder will attend operational, and project meetings as required, particularly linked to Go Live projects and if their IT/Systems expertise required

Key Details

Vacancy Title

IT Support Officer Apprentice

Employer Description

UHB is one of the largest teaching hospital trusts in England, serving a local, regional, national and international population. The IT Services Technical Support Team provides second line support services for all internal and external IM&T Incidents, Routine Requests, Service Requests and inquiries.

Vacancy Location

Queen Elizabeth Hospital Birmingham Mindelsohn Way Birmingham B15 2GW

Wage Frequency

Custom

Number of Vacancies

3

Vacancy Reference Number

1000311726

Key Dates

Apply From

28/03/2025

Closing Date For Applications

2025-04-18 23:59:59

Interview Begin From

Possible Start Date

2025-04-28 00:00:00

Training

Training to be Provided

Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

• Learn on-premise and cloud-enabled technologies and services
• Learn technical content that aligns to and is relevant to employers and the market
• Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
• Get an introduction to Windows, Linux and Powershell

Learning Provider

QA LIMITED

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Problem solving skills, Team working, Non judgemental

Apply Now