Our client’s vision is to be the most loved, progressive and responsible way to travel for generations to come.
The Duty Service Delivery Manager (DSDM) is a senior leader role within the Rail Operating Centre (ROC) based in York. The ROC is where the Service Delivery Team delivers the day to day running of all services across the network. The team ensures that the train plan is delivered safely, on time and with the customer always in mind. The team works closely with other departments across the business as well as other Train Operators, Network Rail and Hitachi. The team operates 24/7 across three shifts. This role likewise involves shift working and some weekend work. You will also receive a 10% shift allowance to accommodate this.
This role is primarily accountable for leading the Service Delivery Team on duty but also supports the delivery of continuous improvements across all aspects of delivery to ensure we always have an outstanding operational train service. As well as leading and developing people and ensuring the provision of the delivery of the timetable, you will engage with and support key stakeholders across the business acting as a subject matter expert for the ROC and its operations. You will provide the ‘on duty' strategic Incident Management for the Service Delivery Team and work with internal and external stakeholders to ensure the operational plans are fit for purpose and meeting the needs of our customers.
As an experienced leader, you will be able to ensure that the team is motivated and fully cross skilled and efficient to ensure the continuation and resilience of service through competency management, training and development, contingency planning and process improvements.
You will also direct and co-ordinate all Service Delivery action, proactively identifying issues and barriers to the effective and efficient delivery of the train plan, taking immediate and remedial action to demonstrate improvement, delivering the most effective use of crew resources and rolling stock to deliver the service to optimise train performance and quality specifications.
Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds.
Job Title: Duty Service Delivery Manager
Company: Forward Assist Recruitment
Location: Middlesbrough, North Yorkshire
Posted:
Closes: Jan 19th 2025
Sector: Other
Contract: Permanent
Hours: Full Time