Education Services Manager

Keystone Employment Group LLP; London; On-site; GBP 100,000 - 125,000; Full time

Job description

This is a full-time role and NOT suitable for current students.

The post-holder is a key member of the professional services team within the School of Biological and Behavioural Sciences with responsibility for providing effective and efficient support for examinations administration, conveying a helpful, positive image to all those who deal with or work within the School.

This role will have responsibility for overseeing the administration of all activities relating to assessment and examinations within the School of Biological and Behavioural Sciences. The Quality Officer will be expected to work closely with the Education Services Manager and the Subject Exam Board (SEB) Chairs to ensure the smooth running of examination and assessment processes within the School, continuously reviewing practices to ensure efficient and effective management of the administration of these processes. In particular, they will be responsible for developing, maintaining, and monitoring systems within the School for the scrutiny of examination papers (including reviewing and editing papers to ensure they meet the required standards) and ensuring that central deadlines are met.

Qualifications

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Skills

• Significant experience of working within Higher Education.
• Significant experience demonstrating development and acquisition of knowledge through a series of progressively more demanding relevant work roles.
• Excellent attention to detail, with an ability to edit documentation and spot errors.
• An organised and methodical approach, with an ability to monitor processes and flag issues as they arise.

Communication Skills

• Excellent oral and written communication skills.
• Excellent IT skills including Microsoft Office software (including Excel skills, Word, Outlook), and an ability to learn new software quickly.
• Ability to plan and prioritise own workload to meet deadlines, and also to influence others to meet deadlines.
• Proven ability to use own initiative to review processes and procedures and develop innovative systems/solutions to enable efficient and effective management.
• Good interpersonal skills including the ability to deal with students and staff at all levels, with a customer-focused, 'can do' attitude.

Other

• Proven experience of acting as a Secretary to Committees, including producing reports, minute writing, and following up actions.
• Experience of the administration associated with examinations.
• Evidence of ability to cope well under pressure.
• *The ability to meet UK 'right to work' requirements.