Education and Training Delivery Co-ordinator

Job Summary

Developing the expertise of our people, in everything from technical skills to leadership, is critical to our success. Supporting our Leadership, Performance and Culture team, you’ll coordinate a large and complex programme of courses and events.

This will include negotiating with external venues to make arrangements for courses, providing information to stakeholders on the training programmes offered, organising schedules and calendars relating to training activities, and managing our course booking system.

You will also provide secretarial support for key meetings and oversee the recruitment and training of other administrative staff.

Main duties of the job
Typically, These Duties Will Involve

1. Planning, scheduling, and marketing the full range of learning and development events nationally.
2. Deputising for the LPC Customer Services Team Manager in their absence.
3. Acting as an ambassador at all times for the Leadership, Performance and Culture (LPC) and People function of NHSBT.
4. Participating in the development and implementation of LPC policy & procedure across the organisation.
5. Communicating education, training and development information to a wide range of internal and external stakeholders, to enable the provision and implementation of high quality learning and development opportunities.
6. Developing good working relationships with internal and external education and training stakeholders through effective communication.
7. Assisting the LPC Customer Services Team Manager in monitoring shared email in-boxes and manage queries/questions raised, escalating to colleagues and managers as appropriate.

You may be required to undertake occasional travel to any NHSBT sites and external sites to meet the requirements of the post (notice will be given).

About You
Experience and Knowledge

1. Secretarial or administrative experience at a senior level to include diary management, typing of documents, booking and arranging meetings, minute/note taking.
2. Supervision of junior staff to include recruitment, personal and performance reviews, disciplinary and grievance handling.
3. Demonstrate experience and knowledge of a wide range of administration and office management functions.
4. Demonstrates the ability to administer and monitor a budget.
5. Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint).

Qualifications And Training

1. Holds a level 5 qualification in a relevant subject area as listed by the Qualification Credit Framework (e.g. Foundation degree) or equivalent demonstrable experience.
2. Advanced secretarial skills, e.g. OCR level 3 in text processing or equivalent experience.
3. Demonstrates commitment to own continuous learning and development.

Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification for the full personal attributes we require for the role. You will need to demonstrate these throughout the recruitment process.

About Us
At NHS Blood and Transplant, we’re incredibly proud of the many talented people who come together every day to make our organisation the very best it can be. We have clearly defined values that are centred around offering exceptional care to our donors and their families. We take care of each other too and we focus on building our expertise so we can change lives, provide quality support and offer fulfilling careers.

It’s an opportunity to contribute to a unique team as part of a service that saves lives 365 days a year. We offer brilliant benefits including 27 days of holiday (plus bank holidays), a comprehensive induction and training programme, and competitive pension scheme.

We are passionate about creating an inclusive workplace and aim to reflect the diverse communities we work with and positively encourage applications from all sectors of the community.

Three small words, one big difference - Caring, Expert and Quality.

Together we'll save and improve more lives than ever.

This vacancy will close at 23:59 on 22nd April 2025.

Interviews are anticipated to be held on 1st May 2025 subject to confirmation.

For informal enquiries please contact Name: Olivia Upton, Job Title: Customer Services Team Manager, Contact Details: olivia.upton@nhsbt.nhs.uk.