EDINBURGH - Customer Care Manager (m/f/d)

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

Why roadsurfer?

• TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies, lots of fun and great team spirit, as well as regular team events such as joint sports sessions, barbecues or just an after-work drink at your station.
• EXCHANGE PROGRAM: Swap your workplace with one of your European colleagues and work up to four weeks a year in the most beautiful places in Europe.
• CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself.
• DISCOUNTS: Use our Corporate Benefits Platform & Friends Discounts.

The role - your passion

• You are responsible for the coordination of the daily rental business and take care of a smooth process of all handovers and returns of the vehicles with our station team directly on site.
• Our customers and their satisfaction are in the focus of your attention, and you ensure a great customer journey.
• You support the Station Manager in planning staff as well as in training our agents.
• You will ensure that our quality standards are maintained, especially in terms of how we treat our customers.

What you need to surf the wave with us

• You have a successfully completed apprenticeship and at least 1-2 years of relevant work experience, preferably in the areas of car rental, tourism or similar.
• You have a very high level of service and customer orientation and have a friendly and open personality.
• You are absolutely hands-on and have good communication skills face to face.
• You are a resilient problem solver and organizational talent.
• You are fluent in English and the language of the country you are applying for.
• You have a class B driver's license.

Ready to surf?

We look forward to receiving your application! If you have any questions, feel free to reach out to us at team@roadsurfer.com, and we will get back to you as soon as possible.

ABOUT #ROADSURFER

As a #roadsurfer you are part of an open, fast-growing team with ambitious goals and a great team spirit. We stick together and combine a brutal hands-on mentality with fun at work! It means shaping the future of outdoor travel and building an ecosystem for sustainable outdoor travel. We are more than Europe's largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent, abo and sales - a platform where you can discover and book unique camping spots. But that's only the beginning. We are growing fast, so hop on board and join us on our journey. We're looking for motivated and passionate people whose hearts beat for campers. Wanna spread the roadsurfer spirit across the globe with us?