Customer Care Executive - Shared Services (FTC)

Customer Care Executive - Shared Services (FTC)

When you look at L’Oréal, what do you see? If all you see is lipstick, look again and experience the Freedom to go Beyond the ordinary. That’s the beauty of L’Oréal. We operate in 150 countries on 5 continents. With 36 international brands and 86,000 employees worldwide, we’re well on our way to fulfilling our common purpose: to create beauty that moves the world.

By 2030 we want to capture over another 1 billion consumers around the world. How? By creating products which meet the infinite diversity of consumers beauty needs and desires, and always through digital innovation. Not only that but taking our sustainability goals seriously; moving us to a more inclusive and sustainable society, for every generation.

Our brands, dynamic culture, and always being our own challenger mean that we offer freedom and opportunity you won’t get anywhere else.

If you want the Freedom to go Beyond, we’ll see you at L’Oréal.

Our Corporate Division supports the 4000+ strong workforce in L’Oréal UK & Ireland. It’s a fast-paced and dynamic environment when you’ll have visibility over our 4 Divisions and play an integral role in moving our business forward.

A DAY IN A LIFE

As Customer Care Executive you will embrace the L’Oréal culture to become a valued, reliable member of the Customer Care team. Your role will be to manage the order to cash tasks of some of our accounts. This will involve the management of the day-to-day relationship from order through to delivery for these accounts, while also supporting the team on projects to improve our efficiencies and processes both with our customers and cross functionally.

1. Order to Cash Management – Manage the order to delivery cycle for your customers ensuring orders are processed right first time with maximum service and any issues are resolved to ensure customers receive a perfect delivery. Responsibility for any communication during the process and query management post-delivery, root causing to prevent repeat issues.
2. Relationship Management – Manage the relationship with key internal stakeholders to drive best in class customer service & collaboration internally. This could involve attending meetings with various functions to build up collaborative relationships and share best practice.
3. Drive Continuous Improvements – Focus on improving efficiencies within the current ways of working and identify what opportunities there are to drive continuous improvement whilst maintaining the level of service required.
4. Work toward Individual and Team Goals – Be part of and actively contribute to a highly motivated team; able to work both independently and as part of the team on both short- and long-term goals.
5. Ensure Quality and Efficiency – Through the following of processes, in Service Level agreement and by following the evolution of internal and external customer care norms, compliance with the Group policies, and any external standards.
6. Be a group tool user – Subject to the relevant training, promoter of best practice, a functional and end user tester and user documentation, etc.

WHO YOU ARE

1. Entrepreneurial. Every single day, you spot opportunities and want to learn how to shake things up.
2. Inspiring. You know how to animate people and get them excited about complex subjects.
3. Adventurous. L’Oréal is for pioneers. So, you’ll embrace challenges and change.
4. Only human. You’ll make mistakes sometimes, but you have no fear of failure because you’re smart enough to learn from mistakes.
5. Analytical. You can analyze data and turn it into information to solve complex problems.
6. You crave success and we’ll support you all the way. That way, we all win.
7. Respectful. Whoever you’re talking to, you treat everyone the same.
8. A Team Player. Even if you’re Superman or Wonder Woman, you recognize that teams are the real heroes. And so do we.
9. Self-motivated, pro-active, and able to work on own initiative.
10. Open. To new ways of doing things. To other people’s (sometimes crazy) ideas.
11. You’re real. And you’re true to yourself. We cherish and celebrate diversity, so you’ll feel right at home whoever you are.
12. Able to build win/win relationships to ensure a shared goal.

WHAT WE OFFER

Our industry-leading award-winning benefits package shows how much we value our people. We know they're at the heart of L'Oréal's success, so we offer a fair and competitive package to help you thrive.

Enjoy perks like money-saving offers, free mortgage advice, share options and an enhanced pension plan. Love our brands? You'll get up to 60% off iconic names like YSL, CeraVe, Armani, Kiehl's and Garnier! Because health matters, we offer private medical and dental insurance, discounted gym memberships, and onsite mental health support. We also provide enhanced family leave for all and up to 4 weeks of paid fertility leave, so you can prioritize what matters most.

Learning is in our DNA at L'Oréal. We'll help you master your role, build skills, and access top-notch leadership programs and monthly expert talks. And there's lots more too!

HOW WE RECRUIT

At L’Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome, and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That’s the beauty of L’Oréal.