Senior Business Operations Manager

King's College London; London; Hybrid; GBP 40,000 - 70,000; Full time

Job description

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About us:

King's Business School asks challenging questions of business and wider society like: What is the meaning of work? Should business be more ethical? How can we measure productivity? What is modern slavery? Are AI and big data the future of finance?

King's Business School (KBS) contributes towards answering these questions, changing the way business works whilst tackling the world's major challenges for the good of the economy, the environment, society, and businesses everywhere.

The faculty incorporates seven departments as well as several vibrant institutes and centres with broad ranging programmes of activity across research, education, impact and engagement, thought leadership, and knowledge transfer.

About the role:

The Senior Business Operations Manager (SBOM) will play a key role in leading the faculty business operations team to deliver a high-quality operations infrastructure and business service for King's Business School engaging both our professional services and academic colleagues.

The SBOM will oversee and manage faculty operations and infrastructure, monitoring our financial, estates and digital resources, as well as overseeing and leading delivery of a portfolio of business functions as well as strategic operational improvement projects.

You will lead the faculty business operations team, defining workload allocation, and enhancing team development and skills to meet the ambitious operational enhancements the faculty would like to embrace, whilst role modelling an inclusive culture of trust, engagement and continuous improvement.

Areas of responsibility and engagement include finance and resource management, procurement and database management, estates oversight, health and safety, professional services HR, business risk and continuity. You will oversee continued development of the Professional Services Knowledge Hub, alongside operational governance, policy and procedure, as well as leading a portfolio of operational or improvement projects.

This is a full or part-time post (35 Hours per week full time) requiring a minimum of 80% / 0.8 FTE commitment (or 28 hours per week minimum) and you will be offered an indefinite contract. We would also consider applications for job-sharing and flexible working requests.

King's Business School operates a hybrid working policy and you will be expected to spend a minimum of two working days per week on campus.

King's Business School embraces equality, diversity and inclusion. We attract students and staff from across the world, from many different backgrounds, with a variety of ethnicities, religions, and sexual and gender identities. We promote flexible working as a key enabler of inclusion. We particularly encourage and welcome applications from women, Black, Asian and Minority Ethnic (BAME) candidates, and from candidates who are LGBTQ+ and/or have a disability.

Benefits of working at King's College London:

• King's College London (KCL) provide an extensive and varied range of career-focussed training and on-the-job learning.
• We support staff to maintain a work/life balance.
• Flexible working and parental leave opportunities.
• Reduced membership rates for staff at gyms at three of our campuses.
• An Employee Assistance Programme which provides free, confidential advice on both home and work concerns.
• 30 days annual leave (or pro-rata for part time) plus UK bank holidays and four additional concessionary closure days over Christmas.
• An occupational pension scheme with generous employer contributions, and opportunity for additional personal contributions.
• Season ticket loans and being part of the cycle to work scheme.
• Free coffee / fruit scheme from King's College Food outlets (restrictions apply).
• Membership of My King's Discounts offering preferential rates to a wide range of groceries, holidays, entertainment, home, health and beauty and fashion.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria:

1. Educated to degree level or equivalent professional experience in operations, project management or business administration.
2. Adept at understanding, analysing and presenting data to a wide-ranging audience, and using data and information to make informed business decisions.
3. Experience of managing complex multi-activity budgets, and monitoring and acting on financial performance with good numeracy skills.
4. Experience of project management including development and implementation of plans and methodologies within a wider portfolio.
5. Excellent communication skills, including ability to draft policy and process and present confidently in a variety of formats and to different stakeholder groups.
6. Excellent interpersonal skills, including ability to interact with and influence a wide variety of stakeholders with a positive and collaborative approach.
7. Experience leading, managing or mentoring individuals or teams, including supporting development and workload planning, with an inclusive management style.
8. Commitment to continuous improvement and building an efficient and effective operational business function and team.
9. Commitment to equality, diversity, and inclusion.

Desirable criteria:

1. Project Management, or similar equivalent qualification or training.
2. Experience of process automation, Power BI, or Gen AI to adapt and make operational business enhancements.
3. Experience working in Higher Education, research, academic, or other non-profit sectors.

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's. We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.