Technical Service Delivery Manager - Aircraft/Airline

Technical Service Delivery Manager - Aircraft/Airline

Holt Executive are delighted to be partnering with a global technology and communications leader to recruit a Technical Service Delivery Manager for an interim contract in the aerospace industry.

Our partner mission is to deliver innovative technology and communication services to several markets around the world.

Mobility is a key focus for them.

For the Technical Service Delivery Manager hire, the individual will be responsible for technical leadership throughout the customer lifecycle inhouse and externally.

Key responsibilities for the Technical Service Delivery Manager - Aircraft/Airline:

- Provides technical guidance, status, and leadership to the customer and internal teams for all account related activities.
- Define, clarify, and advise on customer requirements, lab requirements, and testing support.
- Identify and review SLA exclusions, facilitates process improvement, and change in coordination with the agreement, customer, and product evolution
- Working with product & program teams and DevOps on new airline / aircraft / feature onboarding and scheduling (e.g., Salesforce)
- Coordinating and supporting needs related to software, portal, configuration items, and content.


Key Experience required for the Technical Service Delivery Manager - Aircraft/Airline:

- Experience in a technical Account Management/ Service Delivery role (B2B Telecom/IT/Aviation)
- Bachelors Degree in Electrical Engineering, Computer Science or Computer Engineering or another related degree
- Demonstrated experience managing customer expectations and delivery scope
- Solid understanding of TCP/IP and Broadband networking concept
- Proficiency with Salesforce or equivalent ticketing system and reporting tools
- Ability to present complex technical material to a variety of audiences
- Demonstrate the ability to lead multi-functional teams