Neighbourhood Support Officer

Do you want to be part of Sheffield City Council’s Housing Voids team (managing vacant properties)?

Do you have excellent IT and customer service skills and have experience of providing administrative and financial support?

Location: The role is based at Manor Lane although working in different locations across Sheffield may be required at times.

The post offers the successful applicant the opportunity to take an important role in this newly established team. If you want to work in a busy and vibrant team and make a real difference to our customers, then this is the role for you.

You Will

• Deliver effective and reliable customer service, communicate information to customers, and respond appropriately while adapting your methods of communication to meet the needs of the customer.
• Input, maintain, locate, and provide data using computerized and manual systems.
• Prepare and produce quality documents from standard formats using a range of IT applications, and input information gathered in relation to void management.
• Maintain financial recording systems and process orders/invoices through to payment using established IT systems, including reviewing and making payments for void property utilities.
• Provide effective diary management, book customer appointments, and prepare and process the paperwork for pre-quit & pre-transfer inspections, accompanied viewings, sign-ups, and relevant associated work to ensure effective void management (for Sheffield City Council Housing properties).

For more information contact Sarah Norcliffe or call 01142 037551.

We are investing in our workforce and promoting opportunities to our under-represented groups. We value equality, diversity, and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled, and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

Under the Disability Confident Scheme, disabled applicants who meet the essential criteria of this job are guaranteed an interview.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Full-time employees work 37 hours for 52 weeks of the year, and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part-time, or as a job share.