Desktop Support Engineer

Do you thrive on solving technical challenges and delivering outstanding support?

We are excited to be recruiting a Desktop Support Engineer to join our exceptional team at SSCL, where you’ll play a pivotal role in transforming Defence Business Services. Collaborating with a dynamic, innovation-driven team, you’ll help deliver seamless services to our Government and Defence clients through world-class digital solutions.

This role will require travel into the Gosport office on a regular basis, for training or client needs.

What you'll be doing:

• Providing desktop support and troubleshooting for end-users.
• Managing Active Directory tasks, including user additions, removals, and password resets.
• Responding to and resolving incidents via the helpdesk system.
• Diagnosing incident causes and completing requests, including software installations and permission changes.
• Building and deploying Windows desktops, supporting printer installations, and facilitating room moves.

What you’ll bring:

• Expertise in Microsoft Windows 10/11 and Microsoft Office 2016.
• Proficiency in troubleshooting and resolving desktop issues.
• Experience in deploying physical desktop PCs and managing desktop printers.
• Active Directory account management.

It would be great if you had:

• Experience with Windows Server 2016/2019/2022.
• Skills in Microsoft Endpoint Configuration Manager (MECM) for desktop, software, and patch deployments.
• Familiarity with Windows Server Update Services (WSUS).

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Full-time Permanent

Location: Gosport

Security Clearance Level: DV

Salary: Dependent on experience

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, pension, and generous flexible benefits fund.

Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improve performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

SSCL is the market leader in critical business support services for the UK public sector. We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status.