Digital Project Manager

Digital Project Manager - Contact Centres - Pensions experience

My client is looking for a Digital Project Manager with experience of previously working for a Pensions company to work on a 3 month initial remote contract with some ad hoc travel. The role will be focused on the delivery of Contact Centre projects.

Key Skills

• Delivery of Contact Centre specific workstreams which will integrate AWS (Contact solution) with MS Dynamics product suite including:
• Telephony: Core capability for telephony configured for client specific deliveries
• Chat/Chatbot: Core Chatbot and Webchat (agent assist) capability for voice configured for client specific deliveries
• WFM: Workforce management for contact centre
• Delivery of Internal web application/solution to provide:
• Account Management, Contact Management and Case Management for Pensions administrators
• Knowledge Base, Interactions Management and Marketing for Digital Engagement Team
• Delivery of Member Mobile App:
• Uses the functionality/core journeys from broader Digital Product deliveries as a basis for a broader roll out across Pensions

Please apply!

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Project Management

Industries

Pension Funds