Engineering Manager (Consumer)

Trustpilot, Inc.; London; On-site; GBP 60,000 - 100,000; Full time

Job description

Our vision is to be the universal symbol of trust, bringing consumers and businesses together through reviews. We are well on our way—but there’s still an exciting journey ahead. Join us at the heart of trust.

We are seeking an Engineering Manager who has experience building great customer-focused products and applications at scale. In this role, you will use the latest technologies while focusing on delivering value for our users. We are looking for someone with experience developing software engineers and who knows how to grow them and make teams effective.

The Consumer Team:

The Consumer Team is focused on upholding the core values of Trustpilot by building and maintaining users' Trust to make informed decisions. Our mission is to ensure our users have seamless access to genuine, high-quality reviews and personalised content that enhances their decision-making. As Engineering Manager of this squad, you will lead a medium sized team and work cross-functionally with teams including Product Management, UX, Data Science and Data Analytics!

In our rapidly evolving workplace, the contributions of each team engineer are vital in maintaining and enhancing the service and experience that Trustpilot is recognised for.

At Trustpilot, we work as a team and deliver as a team. The environment that we cultivate includes working with great people who aid each other at every step, while at the same time encouraging you to do your best every day. All voices are integral as we collectively brainstorm transformative concepts to advance Trustpilot's progress.

What you’ll be doing:

• Own the delivery of major initiatives within the team, ensuring alignment with sustainable engineering practices
• Foster a culture of collaboration, accountability, and high performance
• Define, track, and drive key success metrics for team performance, system reliability, and fraud detection effectiveness, ensuring measurable business impact
• Manage the delivery of major initiatives and balance delivery with sustainable engineering practices
• Work closely with Product, Data Science & Analytics, and other stakeholders
• Define and prioritise deliverables for new products/enhanced functionality, coordinating cross-functional scoping and feasibility to support business and customer needs
• Collaborate with the engineering leadership to engage, develop and retain skilled team members
• Manage and mitigate high-risk elements of initiatives, clearly communicate issues, risks, and dependencies with stakeholders, escalating where appropriate
• Ensure teams have high technical proficiency and aim for quality
• Develop and support a great team of skilled and motivated engineers, setting clear expectations via constant feedback and 1:1s practices
• Facilitate the advancement of team members through the creation of developmental opportunities and targeted skill enhancement via mentoring and professional coaching
• Build a positive and consistent work environment based on transparency, accountability, and trust

Who you are:

• You are currently working as an Engineering Manager in a Product/Customer-driven environment, where you have managed a small-medium sized team, on top of an experienced fullstack software engineering background
• Extensive background in high-volume, scalable distributed systems
• Experience with cloud services, such as AWS, or Google Cloud and best practices for scalable infrastructure
• Experience developing and deploying Full-stack services including React, CSS, TypeScript, Node.js, Database management, and API integrations
• Ability to use data and metrics to inform decisions, effect change, and align engineering efforts with business goals
• Extensive stakeholder management experience with a focus on working with the wider business and the ability to create alignment across teams
• Experience in coaching, mentoring, and growing your team and empowering each of them to be at their best
• An aspiration to contribute to the future of Trustpilot, and the ability to make crucial technical decisions, in a pragmatic way

Some relevant technologies and services we use:

• Infrastructure: AWS (CDK, ECS, Lambda, SNS, SQS, ...), Docker, CloudFormation
• Languages: Typescript, Node.js
• Frontend: React, Next.js, CSS Modules, SASS, Styled Components

Still not sure?

We want to be a part of creating a more diverse, equitable, and inclusive world of work for all. We’re excited to hear about your experiences as well as how you will contribute to our working culture. So, even if you don’t feel you don't meet all the requirements, we'd still really like to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever — to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial — we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 320 million reviews and 70 million monthly active users across the globe, with 140 billion annual Trustbox impressions, and the numbers keep growing. We have more than 1,000 employees and we’re headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be the universal symbol of trust in an ever-changing world. With vibrant office locations worldwide and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.

Our purpose to help people and businesses help each other is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense. A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.

Join us at the heart of trust.