Customer Assistant - Service & Safety Assistant - Brooklands

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Customer Assistant - Service & Safety Assistant - Brooklands

Client: Marks and Spencer

Location: United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: b946926d8b52

Job Views: 7

Posted: 09.02.2025

Expiry Date: 26.03.2025

Job Description:

Work Pattern
Week 1
Sunday: 07:00-15:00
Monday: 08:00-16:00
Wednesday: 14:00-22:00
Thursday: 14:00-22:00
Friday: 14:00-22:00

Week 2
Monday: 08:00-16:00
Tuesday: 08:00-16:00
Thursday: 14:00-22:00
Friday: 14:00-22:00
Saturday: 14:00-22:00

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Key Accountabilities and Measures

• Provide customers with a visible presence at the beginning of their shopping journey
• Welcome customers to the store with a smile and eye contact, using greeting techniques to deter theft
• Support other areas within the store as needed
• Be knowledgeable of the store, key marketing messages, latest products, and common inquiries
• Assist customers in navigating the store and provide the right level of support
• Thank customers for shopping with us upon exit
• Handle various retail circumstances calmly and empathetically
• Respond to door alarms sincerely and resolve customer issues
• Act as a visible deterrent against violence, anti-social behaviour, and theft
• Identify and monitor suspicious persons and activities
• Report all incidents through the M&S Incident reporting process
• Ensure that persons served with a trespass notice do not re-enter the site
• Engage with police and security personnel to improve service
• Apprehend external thieves only if necessary and in line with business policy
• Report any incidents of known or suspected internal theft or malpractice

Key Skills

• Confident and friendly personality
• Strong communication skills
• Ability to focus on customer engagement and suspicious activity deterrence
• Natural empathy with M&S brand and values
• Self-motivated and willing to try new approaches
• Maintain high standards of appearance and uniform
• Good observation skills are a benefit