Commercial Desk Investigator

Commercial Fraud Investigator - ANYWHERE IN UK - REMOTE

Key Information:

Salary: up to £36,000

Work Type: Fully remote

Responsibilities:

• Investigate potentially fraudulent commercial property claims.
• Promote the Commercial Investigations Team among colleagues and clients.
• Conduct and plan recorded telephone and video interviews.
• Manage your own caseload, gather evidence, and maintain contact with policyholders.
• Validate claims through third-party enquiries and liaise with the police and external agencies as needed.
• Stay updated on current legislation and insurance practices.
• Handle settlement enquiries, challenge fraudulent activities, and prepare detailed reports for insurers.
• Issue repudiation and fraud outcome letters.
• Meet SLA requirements and provide excellent customer service.
• Accurately record all chargeable and non-chargeable time.
• Handle complaints within FCA guidelines.
• Identify, manage, and report fraudulent activities using data and technology.
• Achieve objectives and operational targets as agreed with your line manager.

Competencies:

• Thorough knowledge of insurance principles and their application to commercial and property claims, including business interruption.
• Understanding of current case law, statutes, and legal liabilities.
• Knowledge of building construction relevant to the role.
• Ability to secure, preserve, and record evidence.
• Proficient in MS Word and Excel.
• Understanding of FCA regulations, GDPR, and complaints handling procedures.

Personal Attributes:

• Excellent interpersonal and communication skills.
• Inquisitive nature and strong attention to detail.
• Effective negotiation skills.
• Ability to plan and prioritize workload.
• Strong team player with the drive to achieve targets.
• Flexible and adaptable, willing to assist others during peak times.

Benefits:

• Competitive salary based on skills, experience, and qualifications.
• Flexible working options.
• Study support for insurance qualifications.
• Healthcare scheme and pension plan.
• 25 days holiday plus bank holidays.
• Discounts on various products and services.
• Employee assistance program, life assurance, and group income protection.
• Voluntary benefits such as dental cover, cycle to work scheme, and wellbeing apps