Customer Support Coordinator

Position: Customer Support Coordinator

Location: UK

Role:

1. Receiving inbound calls from field operatives.
2. Addressing engineer personal issues, pay queries, and general wellbeing.
3. Investigating and escalating queries to the relevant management team.
4. Providing timely feedback and ensuring resolution of issues.
5. Conducting outbound calls for wellbeing checks and monitoring the engineer journey.
6. Admin experience preferred, but not essential.

Salary: Competitive

Join Our Team at Cobra Cabling Solutions: Building Networks, Building Careers

About Cobra Cabling Solutions:

Cobra Cabling Solutions is a prominent figure in the telecommunications sector, operating nationally across major tier 1 and 2 networks. We offer a comprehensive range of services, encompassing the initial planning, design, notification, installation, final commissioning, and maintenance of networks.

Our Commitment to Our Workforce:

At Cobra Cabling Solutions, we believe that our workforce is more than just employees; they are our extended family. This belief drives our commitment to invest in their safety, training, career development, welfare, and the necessary vehicles and tools required for delivering excellence.

Your Opportunity:

Are you looking to advance your career with a longstanding leader in the communications contracting industry? Do you possess the necessary experience and the drive to excel? If so, Cobra Cabling Solutions invites you to explore the opportunities we offer.

Requirements:

1. Preferred admin experience.
2. Organisational skills, including the ability to plan ahead and handle records methodically.
3. Excellent interpersonal skills and conflict resolution ability.
4. Team player, contributing to a high-performance team.
5. Outstanding communication skills, both written and verbal.
6. Initiative, with a proactive approach to duties and seeing tasks through to completion.

Benefits:

1. Competitive PAYE Salary.
2. 20 days’ holiday plus statutory bank holidays.
3. Company Pension scheme.
4. Cycle to work scheme.
5. Excellent career progression opportunities.
6. Comprehensive training for the right candidate.

Apply Today:

If you're ready to take the next step in your professional journey with a company that values your expertise and offers the support you need to thrive, we encourage you to apply. Cobra Cabling Solutions is not just a workplace; it's a place where careers are nurtured, and success is celebrated.