Lead Receptionist

Introduction

First impressions matter. As a Lead Receptionist, you play a pivotal role in setting the tone for every interaction. You are the first face and first conversation visitors to All Saints Hospital in Oldham will experience. Your warm and friendly personality will shine through as you greet and assist staff, visitors, and service users.

What you will be doing

In this exciting role at All Saints Hospital, a deaf service, each day brings different challenges and experiences. Working alongside the reception team, your key responsibilities will be welcoming all visitors in a friendly manner, coordinating the office diary for meetings and events, and efficiently handling telephone calls, emails, and post.

Ensuring the safety and security of service users, staff, and visitors is a top priority. You’ll oversee visitor sign-ins, conduct security checks, and manage the distribution of keys and security badges.

You will oversee the service provided by reception and ensure that all reception processes are followed by both the receptionists and any staff covering reception.

There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability, and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

As a Lead Receptionist you will be:

• Welcoming all visitors in a friendly manner and ensuring they sign the visitor book.
• Managing and monitoring the Morse Watchman key system and providing training and guidance for staff.
• Supervising and training the reception team (if applicable).
• Maintaining the upkeep of the reception area & meeting rooms to ensure they are presentable.
• Managing the office diary for meetings, events, training days, and therapy sessions.
• Updating and creating all reception data, policies, and procedures.
• Ensuring confidentiality and security to the service.
• Receiving and dealing with telephone calls, emails, and post.
• Performing ad hoc administration tasks.
• Ensuring all appropriate leaflets and brochures are on display.
• Managing deliveries.

To be successful in this role, you will have:

• Previous experience.
• Minimum of 4 GCSEs (including English and Mathematics) or equivalent essential.
• Computer skills.
• Communication and interpersonal skills.
• Must be professional, confident, and diplomatic.
• GCSE English Language Grade C or above.
• Be efficient and enthusiastic.
• Awareness of confidentiality and security.
• Ability to work alongside a team and independently.
• Must be welcoming and self-motivated.

Where you will be working:

Location: 159 Grange Avenue, Oldham, Greater Manchester, OL8 4EF

All Saints Hospital is a specialist Mental Health service for people who are deaf or have complex communication needs. It is a culturally sensitive service which has been created to provide support and rehabilitation with care and intervention from both deaf and hearing members of staff.

You will be working in a multidisciplinary team at All Saints Hospital, which has self-contained flats for men over 18 years old, to help them move along their care pathway to more independent living.

What you will get:

• Annual salary of £25,449.
• The equivalent of 33 days annual leave (including Bank Holidays) – plus your birthday off!
• Free meals and parking.
• Wellbeing support and activities to help you maintain a great work-life balance.
• Career development and training to help you achieve your career goals.
• Pension contribution to secure your future.
• Life Assurance for added peace of mind.
• Enhanced Maternity Package so you can truly enjoy this special time.
• A range of other benefits including retail discounts, special offers, and much more.

About your next employer:

You will be working for an established, stable, and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.