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Customer Care Associate - Remote Role

ihateironing

London

Remote

GBP 30,000

30+ days ago

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An innovative and fast-growing company seeks a passionate individual to join their award-winning Customer Care team. In this role, you'll be the vital link between customers and service providers, ensuring that every interaction is exceptional. With a focus on problem-solving and multitasking, you'll handle a high volume of calls and address any issues that arise. The company offers a competitive salary, a supportive work environment, and opportunities for growth. If you thrive in a dynamic setting and are committed to outstanding service, this is the perfect opportunity for you.

Monatlicher Gesundheits- und Fitnesszuschuss

Möglichkeit auf gewinnabhängige Boni

Betriebliche Altersvorsorge

Bezahlt Unterkunft während der Schulung

Subventionierte Wäsche- und Reinigungsdienste

Möglichkeiten zur beruflichen Weiterentwicklung

Tolle Arbeitsumgebung

Arbeiten an jedem zweiten Wochenende

Mindestens zwei Jahre Erfahrung im Kundenservice erforderlich.
Fähigkeit, 50+ Anrufe täglich zu bearbeiten und Probleme zu lösen.

Sicherstellen, dass der Kundenservice stets ausgezeichnet ist.
Liaison mit Fahrern und Reinigungsdiensten zur Gewährleistung eines großartigen Services.

Kundenservice

Aufmerksamkeit für Details

Multitasking

Zeitmanagement

Problemlösungsfähigkeiten

Teamarbeit

Are you passionate about giving amazing service? Are you consistently a top performer in your current company? If so, come and join our award-winning Customer Care team and be rewarded with a great salary and great opportunities for growth in your career.

About ihateironing:

We are an exciting, fast-growing and innovative company with big ambitions winning multiple awards. We make busy people's lives easier; press a button on our mobile app and someone arrives at your doorstep, takes away your dirty laundry, and delivers back beautifully cleaned and ironed the next day.

Customer care is one of the most important aspects of our business. Your role will be an integral part of our successful team. You must have a passion for customer service and will adopt the critical responsibility of ensuring the ihateironing experience is consistently excellent. This is a complex role where you sit between our Customers and our Drivers and Dry Cleaning Partners, and you have to troubleshoot and resolve any issues that arise.

There will be a two-week training period in London, for which you must be able to attend. Travel and accommodation will be provided.

We pride ourselves on outstanding customer care and we are looking for someone with the following characteristics, skills, and experience to join our ever-expanding and successful team:

Two year's minimum previous customer care experience
Excellent attention to detail
Well-organised and punctual
A reliable and supportive team player
Multitasking and time management
Honesty and professionalism in everything you do
Working hard and weekends when required
Comfortable handling 50+ calls on a daily basis
Addressing any issues that may occur
Handling customer complaints and providing appropriate solutions
Ability to think on your feet and use your own initiative
Liaising with dry cleaners and drivers to enable them to provide continued great service to our customers

Salary and Benefits:

£30,000 salary
£20.00 monthly health and fitness subsidy
Opportunity for profit-related bonus
Company pension
Paid accommodation for two weeks of training in London
Subsidised laundry and dry cleaning
Opportunity for progression
Great working environment
Fully remote position
Work every second weekend

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