Customer Care Advisor at Global Freight Solutions

Customer Care Advisor at Global Freight Solutions

Are you a self-motivated individual with a passion for delivering exceptional customer service?

Global Freight Solutions (GFS) is seeking a Customer Care Advisor to join its team in a fully remote role. This is an exciting opportunity for a customer-focused professional with experience in a call centre or customer service environment.

The ideal candidate will have strong communication skills, the ability to influence suppliers, and a drive to succeed in delivering a premium service. If you thrive in a fast-paced, customer-centric environment and are looking to advance your career with a leading multi-carrier delivery provider, this role could be perfect for you.

About Global Freight Solutions

Global Freight Solutions (GFS) is the UK’s first and largest provider of managed multi-carrier services, technology, and expertise for the eCommerce industry. As the trusted global delivery partner for some of the largest and fastest-growing eCommerce brands in the UK, GFS plays a crucial role in streamlining logistics and enhancing delivery efficiency.

By offering a comprehensive multi-carrier solution, GFS simplifies delivery management through integrated technology, expert support, and proactive service. Handling over 30 million parcels annually, the company leverages its industry influence to provide impartial guidance, contingency planning, and seamless carrier integration, ensuring reliability and scalability for businesses of all sizes.

Position: Customer Care Advisor

Salary: £23,500 a year

Job Type: Full Time

Location: Remote, UK

About the Role

Department: Customer Care

Reporting to: Customer Care Manager

Location: Home-Based

Contract: Permanent

Hours: 37.5, Monday-Friday with 1 in 4 Weekends

Date: March 2024

Are you passionate about making a positive impact on people’s lives? Do you thrive in a dynamic and fast-paced environment? If so, we have the perfect opportunity for you! Join our team as a Customer Care Advisor and embark on a fulfilling journey where your skills, dedication, and passion for customer satisfaction will be the driving force behind your success. Full training will be provided.

You should be a well presented individual and will able to work extended hours during peak periods as required.

GFS has been trading since 2001 and is the UK’s leading carrier management company, we work with brands such as Molton Brown, Mamas & Papas and Dune Shoes amongst others. During our 20+ years of operation GFS has developed an obsession for driving carrier performance for the benefit of our customers. We have exciting growth plans, providing real opportunity for career progression.

Main areas of responsibility

• Call Handling within timeframes set out within the KPI’s;
• Action of emails in a prompt manner in timeframes set out within the KPI’s;
• Booking of collections; tracking of collections; within the timeframes set out in the KPI’s;
• Raising tickets in the agreed timeframes set out in the KPI’s;
• Resolving tickets in the agreed timeframes set out in the KPI’s;
• Tracking of consignments;
• Pass all customer escalations to the Customer Services Manager in a prompt manner;
• Ensures that the company satisfies both its internal and external customer needs;
• Pass all customer complaints to the Customer Services Manager in a prompt manner;

Education & Experience

• Self- Motivated, ambition to succeed, motivational;
• Experience within a customer service/call centre environment;
• Ability to communicate and influence suppliers to deliver a premium service
• Experience in the parcel industry

Personal Attributes

• Strong ability to impact and influence;
• Listens to and values the opinions of others;
• High level of integrity, trust and respect;
• Ability to make decisions;
• Approachable, adaptable and flexible;
• Challenges assumptions and encourages change;

Required Documents

• CV/Resume

Application Process

To apply for this exciting role, please visit HERE