Apprentice Service Advisor

Vines Group; Guildford; On-site; GBP 18,000 - 31,000

Job description

Apprentice Service Advisor

Application Deadline: 18 April 2025

Department: Apprenticeship

Employment Type: Permanent - Full Time

Location: Guildford, Surrey

Reporting To: Chris Andrews

Compensation: £18,000 - £30,300 / year

Description

Salary: £18,000 per annum in the first year, with incremental increases leading to a full-Service Advisor package over 12 months (£30,300 basic, OTE £40,000).

Hours: 45 hours a week Monday – Friday 0800 – 1800 with a 60 mins for lunch each day.

Do you enjoy meeting new people and having great conversations? Are you looking for an exciting career in the automotive industry with one of the world’s leading premium brands?

We are looking for a confident, friendly, and customer-focused Apprentice Service Advisor to join our team. This is a fantastic opportunity to learn from the best while developing essential skills in customer service and the motor trade.

What does a service advisor do?

As a Service Advisor, you will be the link between our customers and our workshop. When a customer brings their BMW or MINI in for servicing or repairs, you’ll be the person who takes care of everything—ensuring their experience is smooth, efficient, and hassle-free.

From the moment they arrive, you’ll be responsible for booking in their vehicle, explaining the work required, keeping them informed throughout the process, and ensuring they drive away happy.

What You’ll Be Doing:

• Welcoming customers into the dealership and making them feel valued.
• Talking face-to-face with customers to understand their vehicle needs.
• Checking in vehicles for service or repair and explaining the work required.
• Liaising with technicians to update customers on progress.
• Processing service paperwork and ensuring customer records are up to date.
• Delivering an exceptional customer experience from start to finish.

What We’re Looking For:

• Someone who enjoys talking to people and can build rapport easily.
• A confident communicator who is comfortable in face-to-face conversations.
• A positive attitude, strong organisational skills, and a passion for customer service.
• A full UK driving licence.

Key Behaviours & Attributes:

• Confident Communicator – You’re comfortable speaking to people face-to-face and over the phone.
• Customer-Focused – You genuinely enjoy helping people and providing excellent service.
• Attentive & Organised – You listen carefully to customer needs and can manage multiple tasks efficiently.
• Positive & Proactive – You approach challenges with enthusiasm and look for solutions.
• Team Player – You work well with colleagues and contribute to a positive work environment.
• Resilient & Adaptable – You can stay calm under pressure and handle a fast-paced environment.

What's in it for you?

What’s in It for You?

• Full Customer Service apprenticeship training and qualification through BMW Training Academy.
• Hands-on experience with a professional and supportive team.
• Career progression opportunities within BMW/MINI.
• A chance to work with cutting-edge automotive technology.
• Great Perks: Competitive pay, cool benefits, and plenty of room to grow.
• Training Provided: Don’t worry if you’re new to this; we’ll give you all the training you need to succeed!
• 24 Days Holiday: Plus bank holidays, increasing to 29 days with service.
• Birthday Off: Celebrate your special day!
• Staff Purchase Scheme: Discounts on cars and motorbikes.
• Health Plan: Medical health cash plan.
• Enhanced Parental Benefits
• Flexible Holidays: Buy and sell holiday days.
• Growth Opportunities: Job shadowing scheme and training at the BMW Academy.
• Extra Perks: High street discount vouchers, sabbatical leave, long service awards, and much more.

For more details, check out our staff benefits.

If you’re ready to start an exciting career and think you’ve got what it takes to deliver outstanding customer service, we want to hear from you!