AV Applications Engineer

Biamp; Brighton; On-site; GBP 30,000 - 60,000; Full time

Job description

Do you wish to work with some of the best and most innovative audio and video solutions? And are you passionate about helping customers create the experiences they had expected by guiding, training and assisting them?

Then our job as AV Applications Engineer at our Brighton office could be the right one for you.

What we do

We make the world’s most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication.

From the smallest of rooms to the largest of venues, we empower true human connection in every space.

As we grow to meet our customers’ needs and evolve to address the challenges of tomorrow, one guiding principle remains the same: Biamp connects people through extraordinary audiovisual experiences.

About our company

• We’re growing. In the span of just four years, five companies have joined the Biamp family, increasing our product offerings and expanding our presence within the global market.
• We’re global. Installed in thousands of applications in over 100 countries, our products are supported by our employees located throughout 15 Biamp locations worldwide.
• We’re empowered. Joining a scaling company means employees have greater opportunities to gain experience while effecting genuine change within the organization.
• We’re cutting-edge (but local about it). Initial design, engineering, manufacturing, and testing are, in a majority of our products, managed within our own facilities, leading to shorter lead times, faster responses, and greater convenience for our clients overall.

Job Summary

As an AV Applications Engineer you assist customers with technical questions, product and design problems, technical training, and occasional site visits. You will have daily interaction with Biamp customers, consultants and sales representatives, dealing with a variety of complex technical issues. You are also overseeing the local AV setup in the office in Brighton.

This job is desk-based with a bit of travel. It is for you who are looking for stability while still working with fantastic products and technology as well as having a great deal of customer interaction over phone, mail and chat.

You will be a part of our European Customer Experience Team and work out of our office in Brighton.

Your tasks and responsibilities

• Provide expert and friendly technical support to Biamp’s customers by phone, email and chat.
• Provide commissioning, optimization and design assistance.
• Troubleshoot and resolve a range of technical issues to an advanced level.
• Coordinate returns and repairs of Biamp products as needed.
• Document and escalate issues to engineering or other departments as required.
• Make occasional site visits to customer installations, and conduct occasional customer trainings.
• Internal testing, content creation and documentation for new products.
• Contribute to Biamp’s online knowledgebase.
• Assist with product set-up and staging at tradeshows.
• Oversee the local AV setup at the office in Brighton.

Qualifications

• Experience in the Audio/Video/Control Systems industry.
• Good foundational knowledge of audiovisual systems and solutions.
• Proven system design, implementation, and troubleshooting skills.
• Good understanding of control and media networking.
• Good technical presentation and training skills.
• Strong verbal and written communication skills in English.

Compensation and Benefits

• 25 days of holiday.
• Health insurance, work insurance and pension.

Recruitment process

The deadline for applying is 10/03 and we will ensure you get response as fast as possible. If we see a potential match, you will be invited to participate in an interview process, where you will get the chance to meet our Applications Engineering Manager and our Senior Manager for Customer Experience for Europe.

Press Quick Apply, attach your resumé or LinkedIn profile, answer a few questions and we will get back to you.

Best,

Biamp

Seniority level

Not Applicable

Employment type

Full-time

Job function

Customer Service, Information Technology, and Engineering

Industries

Audio and Video Equipment Manufacturing