IT Support Analyst

IT Support Analyst

Join an exciting, local firm combining industry expertise with cutting-edge technology within the financial sector.

• Central Chester (Office-based)
• Salary up to £30,000
• Immediate start available

Our client combines their deep industry expertise with cutting-edge technology to provide tailored financial solutions to their customers. This is an opportunity to join a forward-thinking company with a commitment to innovation and customer service, offering a dynamic and collaborative work environment.

We are seeking an IT Support Analyst to provide 1st and 2nd line support to employees. The role requires a customer-focused approach to IT support, being the point of contact for all IT related issues, ensuring smooth operations across the business.

Key Responsibilities:

• Logging and managing IT support requests, incidents, and problems through the service desk. Ensuring they are updated accurately and resolved within agreed service levels.
• Prioritising issues based on business impact.
• Providing general hardware support (desktops, laptops, printers, mobiles, tablets).
• Supporting business applications and Office 365 administration.
• Maintaining user security across all systems.
• Liaising with third-party suppliers when required.

Required Skills and Experience:

• Background in IT or a relevant degree in IT/Computer Science.
• Minimum of 2 years’ experience in an IT support role.
• Strong communication skills, with a customer service-focused approach.
• Experience working within an ITIL-based service desk environment.
• Proficiency in Microsoft Office 365 and cloud technologies (AWS, Azure preferred).
• Strong knowledge of Windows 10 and experience in an agile cloud environment.
• A proactive, problem-solving mindset with a “can-do” attitude.
• A flexible, hands-on team player who is eager to learn and develop.

To be considered…

Please either apply by clicking online or email your CV directly to andy.spencer@searchability.com. For further information please call me on 07719 026 495. I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a voice or text message and I will respond as soon as possible. By applying for this role, you give consent for us to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only.

Key Skills – Office 365, IT Support, Windows 10, Strong Phone-Manner