Group Quality Manager

Morgan Philips are looking for an experienced and dedicated Group Quality Manager to drive excellence across their clients quality management functions. Based at the Head Office near Glasgow, this role will focus on building and leading Quality Management System (QMS), achieving ISO 9001 accreditation, and supporting consistent compliance across all our products and processes. The successful candidate will manage both customer and supplier quality concerns, ensuring they align with industry standards and customer expectations, and will work closely with their Taiwan manufacturing site to implement proactive quality feedback loops.

Key Responsibilities

Quality Management System (QMS) Development

• Establish, implement, and continuously improve a Quality Management System to meet ISO standards inclusive of ISO 9001 accreditation requirements.
• Develop and maintain policies and processes within the QMS that align with best practices and support RDM’s compliance across all product lines.
• Collaborate with engineering to ensure all quality documentation, including product certifications (UL, CE, UKCA, etc.), is up-to-date and accessible.

Customer and Supplier Quality Oversight

• Act as the primary contact for quality-related issues raised by customers, ensuring timely and effective resolution.
• Oversee supplier quality performance, implement corrective action plans when necessary, and provide structured feedback to our Taiwan manufacturing site to drive improvements.
• Support account managers by managing compliance-related communications with customers, freeing their focus for business development and relationship management.

Compliance and Certification Management

• Lead efforts to secure and maintain critical product certifications required by RDM’s target markets, ensuring compliance with UL, CE, UKCA, and other applicable regulations.
• Develop strategies and documentation to support regulatory requirements and customer-specific quality expectations.

Continuous Improvement and Training

• Foster a culture of continuous improvement, emphasising proactive quality assurance methods and preventive actions to enhance product reliability.
• Train and support team members across locations on quality best practices, compliance processes, and documentation management.

Reporting and Performance Metrics

• Monitor and report on quality performance metrics, using data-driven insights to recommend and implement quality improvements.
• Prepare regular reports for senior management, summarising quality trends, achievements, and areas for improvement.

Qualifications and Skills

• Educational Background: Bachelor’s degree in Quality Management, Engineering, or a related field; advanced degrees or certifications (e.g., Six Sigma, CQE) are advantageous.
• Experience: At least 8+ years of experience in quality management, preferably within manufacturing or industrial engineering environments. Proven experience leading a QMS to ISO 9001 accreditation.
• Technical Knowledge: Familiarity with regulatory standards and certification processes for UL, CE, UKCA, and others. Strong understanding of quality assurance methodologies and tools.
• Communication and Leadership: Excellent interpersonal skills, with the ability to engage with both internal teams and external stakeholders, including suppliers and customers.
• Problem-Solving Skills: Demonstrated ability to lead root-cause analysis and implement corrective actions effectively.
• Organizational Skills: Strong project management skills with the ability to manage multiple quality initiatives concurrently.

Benefits

• Opportunity to lead and shape quality assurance across an expanding global company.
• Play a critical role in establishing a proactive quality culture, contributing directly to customer satisfaction and operational efficiency.
• Collaborate with diverse teams across international locations, contributing to products that support critical sectors.
• Salary negotiable based on experience £48k to £60k.
• Package includes optional Health insurance, Pension, Death in service plus additional benefits.