Store Manager: Selfridges London

Aspinal of London are looking for a Store Manager to join our concession in Selfridges London

The Concession Manager is a leader accountable for driving the consistent delivery of the retail, client and employee engagement strategy for their concession, in order to achieve business goals whilst being an ambassador for the Aspinal of London brand.

MAIN DUTIES

Leadership

• Accountable for owning and driving the concession to exceed business expectations.
• Demonstrate effective management by flexing between coaching and directive leadership as appropriate.
• Actively develop internal talent and support the succession plan across the whole of Aspinal of London.
• Responsible for the overall employee engagement for the concession; with a focus on commitment and involvement of all employees.
• Responsible for ensuring that the PDR process is adhered to.
• Build effective working relationships with support functions including marketing, warehouse, visual merchandising and HR.

Commercial

• Implement the retail sales and service strategy within the concession through the consistent delivery of agreed actions.
• Own and monitor the sales, KPI’s and service results; maximise performance through setting stretching but achievable goals for all team members.
• Instil a culture of exceptional customer service through the team by constantly pushing the boundaries to enhance sales, KPI’s and service performance; empower all employees to do everything necessary to satisfy the customer within given parameters.
• Use all available tools to analyse sales performance weekly and monthly; review and take corrective action where necessary.
• Provide qualitative feedback to the Area Manager on all merchandise issues, customer comments and employee opinion and agree any next steps.
• Build effective working relationships with all brand partners within own area of responsibility.
• Actively monitor competitor activity and react accordingly; provide feedback to Area Manager.
• Develop a business plan for the concession to be reviewed going into each financial quarter. This includes a detailed marketing, product, people and KPI plan and the associated costs.

Operations

• Responsible for cascading business announcements and communications to the team; ensuring that the messages are delivered accurately and in an engaging manner.
• Responsible for the communication to the team of expected retail standards and targets; monitor and address any concerns in line with company procedures.
• Work with the Area Manager to identify future staffing requirements and agree activity necessary to source the best candidates based on financial KPI’s.
• Review staff deployment regularly to ensure that the store / concession is resourced effectively.
• Manage the company KPI’s in line with company procedures to achieve targets.
• Responsible for adhering to all company procedures and compliance targets including inventory control, damaged and defective goods, stock loss and stock takes, discounts and cash and credit controls.
• Responsible for delivering the VM and back of house standards in line with company expectation.
• Understand and properly execute all systems, POS procedures, and store / concession operating procedures including; opening and closing procedures, rotas, holidays, sale and promotions, house-keeping, events etc.
• Ensure the timely completion of all HR related paperwork outlined in the weekly HR tracker including contract and change of detail requests, new starter forms, leaver forms and probation reviews.
• Responsible for managing specific P&L budgets for the concession set by the Head of Retail, including payroll, canteen and staff welfare, entertainment and sundry costs.
• Create a safe and healthy environment at all times for staff and customers.

OTHER:

• May be required by the Area Manager to deliver agreed retail projects.
• Must be flexible to work 5 days out of 7.