Enable job alerts via email!

E-commerce & CRM Manager

Michael Page (UK)

London

Hybrid

GBP 59,000 - 70,000

Full time

30+ days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

An established industry player is seeking a dynamic eCommerce and CRM expert to lead impactful strategies for a global brand. This role involves driving measurable growth through innovative eCommerce and CRM initiatives while collaborating with high-performing teams. You will manage the DTC website, optimize customer journeys, and develop campaigns that enhance customer acquisition and retention. If you thrive in a fast-paced environment and are passionate about delivering results, this position offers an exciting opportunity for professional growth within a flexible and innovative workplace.

Competitive salary

Flexible working arrangements

Professional growth opportunities

5+ years of experience in eCommerce, trading, and CRM management.
Strong analytical skills with data-driven trading strategies.

Lead global eCommerce strategies and optimize customer journeys.
Develop CRM campaigns to enhance customer acquisition and loyalty.

eCommerce Management

CRM Management

Analytical Skills

Communication Skills

Problem-Solving

Shopify

Klaviyo

GA4

Lead impactful eCommerce and CRM strategies for a global brand
Collaborate with innovative teams to drive measurable growth

About Our Client

A leading performance marketing agency based in Central London, specialising in scaling digital-first brands through innovative eCommerce, CRM, and Paid Media strategies. They work with global industry leaders to deliver measurable results and drive sustainable growth.

Job Description

Lead global eCommerce trading strategies, managing the DTC website and optimising the customer journey to drive sales.
Develop and execute CRM campaigns that enhance customer acquisition, retention, and loyalty.
Manage promotional strategies and ensure alignment with the brand's commercial goals.
Collaborate with Performance Marketing to align spend with trading peaks and product strategies.
Monitor KPIs, analyse trends, and report on performance to identify growth opportunities.
Partner with cross-functional teams to deliver seamless site experiences and manage customer initiatives.
Oversee loyalty programmes, lifecycle campaigns, and end-to-end CRM reporting.
Support site improvement projects and ensure the website remains fully optimised for trading.

The Successful Applicant

5+ years of experience in eCommerce, trading, and CRM management.
Advanced knowledge of Shopify, Klaviyo, and GA4.
Strong analytical skills, with experience using data to inform trading strategies.
Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
Knowledge of Paid Media channels, SEO, and customer lifecycle management.
Excellent communication and collaboration skills, with a proactive, problem-solving mindset.

What's on Offer