Applications Analyst

Applications Analyst - Hybrid (Gloucester) - £31k - £35k + excellent benefits package

A leading organisation is seeking an experienced Applications Analyst to join their established applications team, working on a suite of company-wide applications. You will be dealing with internal teams across infrastructure, development, and various stakeholders as well as internal users and third-party providers. You will be helping with the BAU support of the applications, updates, integrations, and cloud migrations. You will have excellent communication and customer service skills as well as a solid background in supporting applications.

Benefits

• 24 days + bank holiday (increases with length of service)
• Enhanced maternity leave
• Local government pension scheme
• Purchase up to 10 days holiday
• Employee wellbeing
• Cycle to Work scheme
• Discounted gym
• Blue light discount

As the successful applications analyst you will be:

• Managing a portfolio of applications across the business
• Keeping in-line with the company's information security policy and cyber essentials requirements.
• Pro-active in your activities both BAU and projects to ensure the performance of the systems are to the standards of the business.
• Developing and improving the documentation for the IT Service Desk, Applications Team, and Owners of the various applications
• Work with more senior members of the team to ensure correct responses to requests for application support.
• Liaise with systems development staff or software suppliers on the development of system enhancements to overcome known problems.

As the successful applications analyst you will have:

• Strong customer service skills and excellent written and verbal communication
• Experience within application support or equivalent technical role
• Strong problem-solving skills and a demonstrable ability to resolve complex issues
• Excellent documentation skills
• Resided in the UK for the last 5 years (minimum)
• Full rights to live and work in the UK