Customer Experience Strategy Consultant

FPMR Ltd; London; On-site; GBP 35,000 - 65,000

Job description

Are you passionate about customer experience within the property world? Do you enjoy creating experiences and destinations that clients are proud of and customers love to visit? We're looking for a talented Customer Experience Strategy Consultant to help shape innovative solutions for commercial and residential real estate clients.

What You'll Be Doing:

• Collaborate with commercial and residential real estate clients to identify and implement Customer Experience improvements.
• Lead discovery workshops and create customer journey maps.
• Conduct fieldwork and research for Customer Experience journeys.
• Build and manage surveys and digital campaigns.
• Analyze both quantitative and qualitative data to identify opportunities for enhancing customer satisfaction and asset performance.
• Support new business pitches and contribute to the development of client presentations.
• Represent the company at industry events and networking opportunities.

What We're Looking For:

• Proven experience in customer experience roles, with a background in property management and occupier relationship management.
• A strong passion for customer experience and a drive to improve service delivery.
• Expertise in customer journey mapping.
• Strong communication, presentation, and report-writing skills.
• Proficiency in Microsoft Excel, including PivotTables, VLOOKUP, and SUMIF.

Why Apply?

You'll have the chance to work with leading clients, drive innovative CX strategies, and grow within a supportive, collaborative environment.

You will also have access to a comprehensive benefits package including up to 12% pension, private ,medical care, critical illness cover, enhanced maternity and paternity, and much more!

If you're passionate about customer experience and ready for a new challenge, please apply today!