API Operations Support & Implementation Lead

obconnect; Greater London; Remote; GBP 45,000 - 75,000

Job description

API Operations Support & Implementation Lead

Incorporated in November 2019, obconnect is a specialist Fintech SaaS Solutions provider in the Finance Industry.

Open Banking Compliance for Banks

Open Banking Innovation for Fintechs

Confirmation of Payee (CoP) - UK and New Zealand

Verification of Payee (VoP) – European region

Our team has a deep history of Open Banking and all that surrounds it, having implemented bank and Third-Party Provider (TPP) Fintech solutions since Open Banking’s major nine banks. We are passionate about innovation, the openness of Open Data, and the opportunities that it brings.

We have built ‘Software as a Service’ (SaaS) solutions for banks, financial institutions, and large corporates across the globe. We run multiple new technology stacks, cloud-based API, and data-first solutions for the market.

As part of our growth, we now have multiple large and small clients using our services, and we will be increasing our volumes and services significantly in 2025. We process millions of API calls per year, and we are now looking to expand our team to support API operations and client implementations as our solutions grow and expand.

What the job involves:

There are two areas of responsibility which cover the following obconnect Products:

1. Confirmation of Payee (CoP) - implementations in UK and New Zealand
2. Verification of Payee (VoP) – implementations in Europe

API Operations Support

1. You will diagnose technical issues raised by either our Engineering and Platform teams, our clients, as well as by your own monitoring of live services, assess if the issue needs escalating to 3rd parties for resolution, raise and track accordingly.
2. Responsible for maintaining Dynamic Client Registrations (DCR) for our clients against new participants joining a Scheme and raise issues you may find with the relevant 3rd party or client.
3. You will use and enhance a catalogue of common search criteria in Elastic to identify, triage, and resolve technical issues raised by either Engineering and Platform teams, our clients directly, or client relationships team.
4. Responsible for ensuring that all assigned testing of enhancements to obconnect applications and services are executed, recorded, and evidenced within an agreed timeframe set by Engineering and Implementation teams.
5. Estimate testing scope, prioritise tasks, and identify opportunities to automate manual and functional test cases.
6. Conduct API testing using tools like Postman and validate data integrity.
7. Collaborate with cross-functional teams, including engineers, product owners, and your team, to clarify issues, identify risks, and ensure comprehensive resolution in a timely manner.
8. Support the maintenance of client documentation as products evolve.
9. A client-facing role, you will act as Lead in the implementation for both CoP and VoP products for Sandbox and Live solutions with new assigned clients.
10. You will support the education of new and existing clients about our products and services.
11. Present and explain Implementation Guides and swaggers to new clients to ensure a smooth build and integration.
12. Assist by explaining features, clarifying implementation queries, and providing troubleshooting support during integration and testing in Sandbox.
13. Liaise with our Platform team in the timely and accurate creation of Sandbox and Live instances for both products.
14. Configuration, connectivity, and integration testing of Sandbox instances in readiness for client testing.
15. You will use and enhance a catalogue of common search criteria in Elastic to identify, triage, and resolve technical issues raised by our clients directly during their testing.
16. You will help compile a database of common questions or issues to develop FAQs or troubleshooting guides for our clients.
17. Once Sandbox integration and testing is completed by the client, you will then support in the deployment tasks to get them Live with the service(s).

Ideal candidate will have:

1. API Management Experience: Demonstrated experience in API management or operations, with a background in resolving technical issues and implementing API solutions.
2. Fintech/SaaS Background: Track record in a fintech and/or SaaS environment.
3. Product Knowledge: Experience with CoP & VoP principles and regulations.
4. Start-Up Experience: Preferably someone who has a background in a start-up environment, demonstrating flexibility and adaptability.
5. Familiarity with API security protocols including OpenID, mTLS, and FAPI is desirable but not essential.
6. Client Interaction Skills: Experience in client-facing roles, with an ability to manage expectations and build relationships.
7. Technical Tool Proficiency: Familiarity with tools like Postman, JIRA, and Elastic.
8. Confident self-starter with a can-do attitude, proactive in approach.
9. Great interpersonal and communication skills to build and maintain strong professional relationships.
10. Good telephone and MS Teams skills.
11. Excellent organisational, planning, and prioritisation skills, able to work to multiple deadlines.
12. Hardworking and resourceful with good problem-solving abilities.
13. Friendly, helpful team-player with a desire to deliver excellent customer service.
14. Happy working autonomously, as well as in collaboration with a wider team.
15. An excellent command of English, both written and verbal.
16. Strong numeracy and IT skills.
17. Happy working in a varied role in a fast-paced environment.
18. High attention to detail and resolution follow-through.
19. Ability to thrive under pressure.
20. Experience in the financial services/payments sector would prove useful but is not essential.
21. Patience and the ability to remain calm in stressful situations.

Remuneration:

We offer a competitive salary package including Private Health Care, Pension, and remote/flexible working conditions.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting