Food & Beverage Systems Manager

Hotel: Clocktower Hotel (MANOS), Oxford Street, M60 7HA

IHG Hotels & Resorts are looking for a Food & Beverage Systems Manager (Hybrid) to join our UK&I Managed and Leased Hotels!

At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you!

We are on the lookout for a Food & Beverage Systems Manager to join our UK&I team. Reporting to our Director of Food & Beverage (UK&I), you will be responsible for the day-to-day management, supplier relations and support for all F&B systems across our properties such as: Oracle Symphony EPOS management, loading, optimisation, training, and supporting online ordering systems and table booking platforms. The F&B Systems Manager will work collaboratively with key stakeholders across the business to support the hotels F&B systems.

What do we need from you?...

This role is a unique opportunity to share your F&B Systems knowledge, to ELEVATE operational practices and implement innovative solutions. Your day-to-day duties will include:

• All menu management activities, such as configuration of new menus updates, central product policies, promotions, screen layouts and optimisation etc.
• Manage enterprise job role access levels, ongoing reviews, and maintenance process.
• Perform database cleansing and implementing efficiency improvements across all RVC’s.
• Support project teams with new hotel transitions/openings and pilot trial testing.
• Work with hotel teams to create system champions, create support materials with on-property ongoing coaching and support.
• Optimisation of table booking platforms across the estate.
• Supporting setup, cover growth and marketplace visibility.
• F&B Order & Pay Platform.
• Work with hotel teams to create system champions, create support material with ongoing coaching and support plus general IT systems support, as required across the UK&I managed hotels.

The right person for this role will need to have:

• In-depth functional knowledge of Symphony EMC from an enterprise multiple site operation.
• The ability to produce high-quality documentation to support the onboarding and end-user operational consistency.
• Experience in configuring Symphony environments, database management, product loading, optimisation and troubleshooting technical challenges.
• Manage end-to-end projects with excellent communication skills and attention to detail.
• A passion for F&B technology architecture and delivery with a continuous improvement focus to ELEVATE.
• Passion and interest in food and beverage is a must!

What can we offer you?.......

At IHG we give our colleagues greater flexibility and balance – Although we thrive on collaborating in person, we expect that you’re likely to spend time working remotely, meaning this role could be based anywhere in the UK, with travel to our hotels when needed.

We give our people everything they need to succeed, including:

• A highly competitive salary plus 15% bonus.
• 33 days paid holidays, generous maternity/paternity pay and enhanced sick pay.
• Worldwide employee and friends & family hotel room rates.
• 50% off on F&B when staying over in IHG properties on Employee Rate.
• Discounts off your supermarket shop, other shopping and experiences through our HAPI benefits portal.
• Employee assistance programme 24/7 and employee healthcare plan for your wellbeing.
• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities (2 days paid volunteering a year).
• Most importantly, we’ll help you grow and develop you as an individual.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

#LI-Hybrid