CRM Executive

• Opportunity to drive CRM excellence & optimise engagement strategies
• Strategic role with system management, process optimisation, and career growth.

About Our Client

Our client is a forward-thinking B2B events company based in West London. From its ambitious startup roots, it has grown into a global leader in pioneering B2B events that redefine industry standards. As thought leaders in the luxury travel sector, the company curates groundbreaking global trade shows tailored for elite influencers and trendsetters.

The company thrives on crafting unparalleled experiences, fostering vibrant communities, and rejecting mundane industry format

Job Description

• Support CRM management across events, ensuring seamless functionality.
• Assist in optimising Salesforce Sales Cloud and Pardot for efficiency and user experience.
• Handle forms, phases, and content creation within EventsAir.
• Manage and resolve Salesforce, Pardot, and EventsAir support tickets.
• Troubleshoot technical issues, liaising with support teams as needed.
• Maintain data hygiene through quality control and audits.
• Implement CRM improvements to meet business needs.
• Oversee CRM timelines to align with event schedules.
• Collaborate with stakeholders to enhance CRM functionality and event execution.

The Successful Applicant

• 1-2 years of experience with Salesforce Sales Cloud (essential).
• Familiarity with Pardot and event management platforms is a plus.
• Strong analytical, problem-solving, and communication skills.
• Ability to manage deadlines and adapt to changing priorities.
• Interest in the travel and events industry.
• Willingness to travel globally as needed.

What's on Offer

• Hybrid work model (3 office days, 1 remote day, and a 4-day work week with Fridays off).
• Growth opportunities in a global organisation.
• Competitive salary, pension, health benefits, bonus potential, and travel perks.