SAFE Centre Quality Manager

Lancashire Teaching Hospitals NHS Foundation Trust

Reporting to the SAFE centre Manager, the Quality Manager will be responsible for coordinating all aspects of the UKAS accreditation process against ISO 15189 and the ongoing maintenance, once achieved. It is a requirement for all SARC's in the UK to be accredited by October 2025 and we have submitted our application for assessment.

You will lead on providing specialist support to ensure the Centre achieves and maintains accreditation to the relevant Quality Standards set by the Forensic Science regulator. You will develop and manage a Quality Management System to enable the service to provide assurance against the standards. You will be responsible for writing policies, setting standards to ensure our practices and procedures meet the requirements of the relevant Quality standards.

This is a role that has developmental opportunity with the potential of annex 21 at band 5 for 12 months in training if appropriate. There is also the potential for the post holder to undertake some Crisis Working role (patient facing) within this post.

Candidates must have some experience of quality assurance / accreditation / or UKAS knowledge before applying for this post.

All candidates must be willing to provide a DNA sample for staff elimination purposes if successful in the role as part of the UKAS accreditation requirements to work in a SARC

Candidates must have experience in working within quality assurance or accreditation in order to apply for this post.

Main duties of the job

You will take responsibility as a Quality lead for the SARC, providing expertise on all matters appertaining to quality and accreditation systems.You will lead on the implementation of a quality management system and roll out training for all staff on how to use it and will lead on the implementation and maintenance of the staff DNA database.

You will lead on developing and undertaking the internal and external audits required within the Trust, for the UKAS accreditation and for NHS England's yearly quality schedule, in order to provide assurance that the service is working within the standards, with actions in place where there is variation.

You will maintain an in-depth working knowledge of current legislation, updates, changes and any new legislation in relation to the Quality Standards. You will ensure policies, practices and procedures meetthe requirements of the relevant Quality standards to prevent discrepancy, whilst being able to interpret the information and disseminate to the team to ensure ongoing compliance and achievement of accreditation.

You will assist with the smooth running of the Centre and to deputise in the absence of the manager, when necessary, supporting other staff members in delivering a high quality service.

You will also liaise closely with external stake holders, such as the forensic sciences department at the Lancashire Constabulary, UKAS, other SARC's and the Forensic Capability Network.

Interview Date: 02/01/2025

About us

We have 10000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You'll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You'll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care and enhancing their experience which means your role is pivotal and something really to be proud of

Job responsibilities

Main duties are listed in the job description, some core duties are below:

Have responsibility as a Quality lead for the SARC, providing expertise on all matters appertaining to quality and accreditation systems.

Maintain an in-depth working knowledge of current legislation, updates, changes and any new legislation in relation to the Quality Standards. Ensure policies, practices and procedures meet the requirements of the relevant Quality standards to prevent discrepancy. Interpret the information and disseminate to the team to ensure ongoing compliance and achievement of accreditation

Lead on the internal and external audits required within the Trust, for the UKAS accreditation and for NHS Englands yearly quality schedule

Perform Quality Assurance of audit reports, provide feedback to the team. Monitor audit findings, negotiate resolutions with the team and ensure findings are resolved in a timely manner. Analyse root causes and corrective actions taken.

Offer telephone support to callers requiring assistance surrounding sexual assault and rape

Person Specification

Qualifications & Education

• Evidence of continuing education or developments
• Educated to degree level in subject relevant to the role or equivalent experience

Knowledge & Experience

• Awareness of the Forensic Regulator guidelines and how they fit into SARCs
• Awareness of UKAS accreditation
• Knowledge and experience of research and audit
• Knowledge of clinical governance
• Knowledge and experience of dealing with people who have been sexually assaulted or raped
• Knowledge and experience of using IT systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Lancashire Teaching Hospitals NHS Foundation Trust

£29,970 to £44,962 a yearPer annum, pro rata