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Senior IT Service Delivery Manager

Investigo

Leeds

Hybrid

GBP 50,000 - 80,000

Full time

20 days ago

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An established industry player is seeking a Senior Service Delivery Manager to lead service delivery and stakeholder relationships for IT services. In this pivotal role, you will manage the IT Service Delivery framework, ensuring adherence to ITIL best practices while driving continuous improvement initiatives. You will act as a trusted advisor, aligning IT services with business goals and fostering a collaborative environment. This hybrid position offers a unique opportunity to innovate and enhance operational processes, making a significant impact on service delivery performance. If you are passionate about IT service management and thrive in dynamic environments, this role is perfect for you.

Proven experience in IT service delivery management and stakeholder engagement.
Strong understanding of ITIL frameworks and best practices.

Own service and stakeholder relationships for all IT services.
Manage IT Service Delivery framework and ensure adherence to ITIL standards.
Drive continuous improvement of IT services through best practices.

ITIL Best Practices

Stakeholder Management

Service Delivery Management

Contract Negotiation

Data Analysis

Bachelor's Degree in IT or related field

Senior Service Delivery Manager

Type: Permanent

Location: Leeds

Work Model: Hybrid

Maintain ownership of service and stakeholder relationships for all IT services.
Communicate with clients, stakeholders, and internal teams to provide updates on service delivery performance, issues, and improvements - briefing Leadership team and senior stakeholders as required.
Manage the IT Service Delivery framework, adhering to ITIL best practices and organisational standards.
Establish, mature, simplify, automate, and enhance where possible all Operational Service processes including Service Transition.
Prepare and present reports on service metrics, performance trends, and improvement initiatives.
Facilitate regular meetings and discussions to ensure alignment and collaboration across teams.
Understand business needs and priorities to align IT services with organisational goals.
Act as a trusted advisor to leaders, providing strategic guidance on IT service delivery matters as required.
Setup and manage relationships with third-party service providers which could include outsourced services to ensure they are delivered in line with contracts and expectations.
Negotiate contracts and service agreements to optimise value and ensure alignment with business needs.
Drive the continuous improvement of IT services through the identification and implementation of best practices.
Leverage data and feedback to identify opportunities for innovation and process enhancements.
Foster a positive work environment that encourages collaboration, innovation, and high performance.
Undertake other duties and tasks that from time to time may be allocated to the role holder that are appropriate to the level or role.