Work From Home Customer Support Specialist at Joanna Rubin

HipHopTune Media; United Kingdom; Remote; GBP 60,000 - 80,000

Job description

Work From Home Customer Support Specialist at Joanna Rubin

Joanna Rubin is seeking a dedicated and customer-focused individual to join their team as a Work From Home Customer Support Specialist. This fully remote role offers the flexibility to work from home while providing exceptional support to customers. The ideal candidate will have strong communication skills, a problem-solving mindset, and a passion for delivering outstanding service.

If you’re looking to take the next step in your customer support career and enjoy the benefits of remote work, apply now to join the Joanna Rubin team!

Position: Customer Service Specialist

Job Type: Full Time

Location: Remote

About the Role

We are looking for a passionate and detail-oriented Customer Support Specialist to join our remote team. This remote role is perfect for someone who loves helping others, has a knack for problem-solving, and thrives in a fast-paced environment. You’ll assist clients with their travel plans, troubleshoot booking issues, and provide exceptional service to ensure unforgettable experiences.

Main Duties

1. Assist clients with inquiries related to bookings, cancellations, itinerary changes, and other travel-related concerns via phone, email, or chat.
2. Provide expert guidance on destinations, accommodations, transportation options, and insurance.
3. Resolve booking issues, payment discrepancies, or itinerary conflicts by collaborating with vendors such as airlines, hotels, and tour operators.
4. Stay informed about industry trends, policies, and COVID-19 protocols to provide accurate advice to customers.
5. Upsell and cross-sell travel products and services such as upgrades, travel insurance, or additional packages.
6. Ensure client satisfaction by delivering timely and effective solutions while maintaining a friendly and professional demeanor.
7. Handle multiple customer interactions simultaneously, prioritizing tasks to meet deadlines and client expectations.

Qualifications

1. Previous customer service experience, preferably in the travel or hospitality industry welcome but not mandatory.
2. Strong verbal and written communication skills with a customer-focused approach.
3. Exceptional problem-solving and decision-making abilities to handle complex issues.
4. Proficiency in multitasking and working in a remote environment with minimal supervision.
5. High attention to detail to ensure accurate bookings and seamless travel experiences.
6. Reliable internet connection and a quiet workspace suitable for remote work.

If you’re excited about helping clients create unforgettable travel experiences and thrive in a remote work setting, we’d love to have you on our team. Apply today and turn your passion for travel into a rewarding career!