Saturday Customer Service Adviser - Thame Library

About Us

Our libraries are about so much more than books - they're places where culture is created and happens every day. You could be part of these vibrant community hubs, welcoming everyone to explore, read, learn, meet, connect, collaborate, share, adventure and be inspired!

You'll be working for our thriving Oxfordshire Library Service which has 44 libraries across the county and over 2,400,000 visitors to our libraries every year.

About the Role

Thame Library is a busy market town library and has close connections to Chinnor, Watlington and Wheatley Libraries.

Customer Service Advisers are the first point of contact with library customers and library partners. This role is based at Thame Library on alternate Saturdays. The role involves continual interaction with users of the library, face to face, via email or by telephone and is a job where you can have a significant impact on the customer experience. A Saturday Customer Service Adviser is crucial to the running of the library and will spend most of their time public-facing. As well as helping customers find and use resources, this role is also detail-oriented and involves performing administrative and clerical duties and organising library material and information at multiple sites.

About You

If you're a natural with people and want to work for an inclusive and supportive employer, this could be the role for you!

We are looking for a confident, enthusiastic and committed individual who enjoys working with people in a demanding but exciting customer service role where no two days are the same!

Rewards and Benefits

It really is true that every single job role here contributes to bettering the lives of the people in our county - we want to do this for our employees too. We are proud of our strong flexible working culture, including the opportunity for flexibility on working hours and the use of technology to support agile working. We offer some of the best learning and development opportunities to support your ongoing development.

We have a generous holiday allowance which rises as you remain in employment with us up to 32 days, as well as giving you the option to buy additional holiday. You will also have access to a Local Government Pension Scheme with employer contributions of up to 19.9% of your salary; a range of local and national retail discounts; and a host of enhanced family-friendly policies including carers leave and paid time off for volunteering.

How to Apply

To apply, you will need to complete an online application form. This includes a section asking you to explain how you meet the requirements of the job role and selection criteria, as specified in the job description. You may attach a cover letter to your application form; however, it is not mandatory.

To arrange an informal discussion about the role please contact Allie Thomlinson on 07584 151 111 or Charlie Boddington on 01844 212 288.

Our Commitment to:

Equality, Diversity and Inclusion

At Oxfordshire County Council we are proud of our diverse workforce. Everyone is accepted for who they are, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or on maternity or family leave. We have a number of staff network groups which provide peer support, education and safe spaces for all.

Guaranteed Interview Schemes

As a Disability Confident employer, we guarantee an interview for disabled applicants who meet the essential criteria for the job. We also guarantee interviews to care leavers who have completed further education and who meet the essential criteria for the job. For those leaving care without any further education, we guarantee an interview for our apprenticeships. We are also committed to helping and supporting those transitioning from HM Armed Forces to civilian life and guarantee an interview for those demonstrating the essential criteria for the role, within three years of leaving the service.

Safeguarding

Oxfordshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect these commitments.

Flexible Working

We are open to discussions about flexible working, which can include flexi-time, full time and part time working, job sharing, nine-day fortnights and annualised hours, depending on the requirements of the role and the service.

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If you encounter any technical issues with the application system, please contact us at: careers@oxfordshire.gov.uk