Senior Business Consultant

SBS is a global financial technology company that’s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societé Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia’s Universe: Digital Banking Platforms.

Job Description

As a Senior Business Consultant, you will leverage your expertise in the UK financial services sector to manage high-value client relationships, oversee complex client portfolios, and identify opportunities for improvement. This role requires a blend of consulting, project oversight, and client relationship skills to ensure exceptional service delivery and support long-term client success. You will work closely with cross-functional teams, lead client initiatives, and manage service quality, ensuring contracted commitments and service levels are met.

Key Responsibilities:

• Client Strategy and Relationship Management
  • Develop and sustain strong relationships with strategically important clients, acting as a trusted advisor to align our services with clients' strategic goals. Collaborate with clients to identify and document clear, actionable project objectives that align with their business processes and regulatory requirements.
  • Provide updates on current initiatives, highlighting progress, key milestones, and any adjustments needed to stay aligned with client expectations and evolving needs.
  • Represent our clients internal across our business, acting as the voice of the customer within our organisation.
• Project Oversight and Service Delivery
  • Oversee the end-to-end delivery of key initiatives, ensuring they meet established quality standards, timelines, and budgets.
  • Coordinate with internal teams to mitigate risks, address security and compliance requirements, upholding service excellence.
  • Lead project planning, monitor progress, and conduct regular service reviews with clients to provide updates, address concerns, and ensure that contractual commitments are met or exceeded.
  • Develop and execute service improvement plans, ensuring clear objectives and actionable steps to enhance client satisfaction.
• Team Leadership and Development
  • Provide coaching across the consultancy practice, providing guidance, support, and mentorship to enhance their skills and drive successful project outcomes.
  • Foster a proactive approach to issue management, empowering the team to analyse, prioritize, and resolve incidents in a way that minimizes client impact.
• Continuous Improvement and Solution Development
  • Proactively identify opportunities to improve client processes, increase operational efficiency, and enhance service quality.
  • Conduct thorough root cause analysis for any incidents, developing and implementing preventive measures to avoid recurrence.
  • Collaborate with clients to introduce new products or adjust existing processes to improve their operations and add value.
• Business Development and Revenue Growth
  • Leverage industry expertise and client insights to identify and develop new business opportunities within existing and prospective client accounts.
  • Work closely with the sales team to support lead generation and conversion, aligning proposed solutions with client needs to drive revenue growth.
  • Act as a trusted advisor, positioning the firm as a key partner in the mortgage and savings sector through expertise and value-added recommendations.

Qualifications

We are interested in hearing from you, if you have most of the following attributes:

• Extensive experience in UK Financial Services sector, with a deep understanding of industry regulations, customer needs, and business processes.
• Proven track record in managing complex projects, from initial requirement gathering through to successful delivery, including risk management and stakeholder engagement.
• Strong leadership capabilities, with experience guiding and developing teams to achieve project and service goals.
• Strong relationship management experience, able to navigate challenging situations to build trust and credibility
• Solid understanding of ITIL processes, incident management, and service-level agreements, with a focus on operational consistency.
• Excellent analytical, problem-solving, and decision-making skills, with the ability to proactively address client challenges and implement effective solutions.
• High level of proficiency in performance monitoring, reporting, and continuous improvement to ensure service quality and client satisfaction.
• Strong business acumen with a focus on identifying growth opportunities, supporting sales initiatives, and enhancing client value.

If you do not have all of the above experience or skills we would still like to hear from you.

As part of our hiring process new employees will be required to pass a confidential consumer credit check and DBS check. This is a straight forward credit check for CCJ’s, bankruptcy and a criminal record check, however if you wish to know more about what is or is not acceptable please ask our recruitment team.

Additional Information

SBS are a certified Great Place to Work!

We offer ahybrid working model.

By joining the SBS team you will enjoy a market competitive salary and our excellent rewards and benefits schemes including;

• 25 days holiday with an option to buy up to 5 more,
• private medical insurance,
• critical illness cover,
• health cash plan,

We take pride in rewarding our colleagues through Summer parties, treat days in the offices, and a social budget for each department.

Salary range for this role is £55,000 - £65,000 per annum

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.