Call Centre/Call Handling Telecoms Manager - Brighton

Call Centre/Customer Service Manager - Telecommunications - Brighton

Our client, a large public sector organisation, requires a resource to manage all aspects of the handling of inbound calls into the organisation, including the technical systems, processes, and staff management.

This will include the management of financial resources available and establishing, training, and employing new staffing structures to maintain the high level of services expected.

The Manager will be the lead person within the organisation in all matters relating to the delivery of the services. They will report at divisional, executive, and board level on all communication issues if required.

The role will require the management of relevant teams of staff responsible for delivering the services in accordance with standards, including recruitment, appraisals, training, development, induction, disciplinary procedures, and sickness and absence management. The manager must ensure that the activities of the team are properly coordinated and that resources are adequately identified and managed.

The manager will ensure all staff are trained to a high level of customer care and that their progress is monitored on a regular basis.

This is an onsite role with occasional remote work possible. Urgent role candidates must be available to start in the next 2 weeks.