Swindon Hubs & Haven Service Lead

You will lead the operational service delivery ofthe Be U Swindon Hubs & Haven team and service, this role will include workingwith CYP emotional needs across all elements of the iTHRIVE model. This exciting new service will deliver a rangeof interventions to CYP (children and young people) at various stages of theiremotional recovery and safety needs.Working as part of the Be U Swindon Community Senior Team you will beresponsible for the delivery of this day, evening and weekend provision, workingon a rotational basis.

Main duties of the job

The successful candidate will play a critical rolein mobilisation and development of the service and in the day-to-day deliveryof effective mental and emotional well-being support to CYP within ourcommunity. This position involves providing direct urgent mental healthservices, collaborating with families, emergency services, CAMHS, schools, andcommunity organisations, and contributing to a positive, inclusive, andsupportive environment for young people.

About us

ABL is an exciting fast-paced, growing communityhealth organisation. As an experienced, CQC registered, provider of communityhealth services, we are passionate about delivering evidence based, innovative,effective and relevant health care services in partnership with individuals,communities and stakeholders.

We are a values drivenorganisation, dedicated to reducing health inequalities and improving peopleslives. We would love to hear from you if you would like the opportunity to workwith in a close team of committed professionals and you share our values ofdesigning and delivering health services.

Job responsibilities

Main Duties and responsibilities:

• To provide managerial supervision, oversight of work schedules and allocation of resources to the Hubs team ensuring team is trained and fit for purpose.
• To manage the projects devolved budget.
• To coordinate the team rota.
• To assist in recruitment in adherence to the keeping children safe in education framework.
• To strategically promote the service to ensure system partners are aware of our offer and KPI requirements are delivered.
• Liaise with key stakeholders to collaborate, maintain positive, cohesive relationships and avoid system duplication.
• Support routine internal governance audits and respond to any identified actions / improvements ensuring the team are confident in maintaining accurate records.
• To offer creative input and participation in promoting our services across social media platforms and the raising of resources that support effective interventions.
• To nurture links with other CYP agencies and services and have a good understanding of local services for signposting and onward referrals.
• Lead in managing any potential safeguarding concerns through school consultation and MASH liaison. Manage risk and recognise and pro-actively respond to child protection and safeguarding issues.
• Support the evolution of service delivery and resources to adapt and flex to local demands.
• Provide on call support.

Haven (Evening service) In this part of the role you will lead the delivery of the service in providing direct urgent emotional support to CYP presenting significant critical safety needs and behaviours that challenge. After initial contact with one of our identified urgent / emergency service referral partners, the Haven service provides immediate intervention.

This service supports CYP through highly targeted interventions with immediate care needs within the Getting risk support / Getting more help elements of the iTHRIVE model.

To conduct and support a team to:

Independently conduct rapid assessment of referred CYP against service inclusion / exclusion criteria in liaison with Police, Ambulance, ED and CAMHS, collaborate with these services to agree and coordinate ongoing safety on acceptance to service.

Implement immediate mood regulation interventions and emotional support for CYP experiencing urgent mental health issues.

Conduct rapid risk assessments and agree necessary collaborative interventions with referral partners to identify the severity of mental health need mitigate identified risks and develop appropriate, effective urgent highneed safety plans.

Deescalate and compassionately manage presenting CYPs potential behaviours that challenge.

Report any identified safeguarding concerns of CYP and coordinate necessary actions to mitigate any immediate risks to self / others.

Liaise with Caregivers and referral partners to ensure ongoing immediate safety of CYP post intervention and coordinate a safe return to home residence or work with partners to identify safe emergency accommodation.

Develop and implement follow-up care plans, including referrals to appropriate mental health services (internal Be U Swindon & external service offers).

Offer guidance and support to families and caregivers, helping them understand and effectively respond to the mental health needs of their children.

Maintain accurate and up-to-date records, ensuring all interventions and plans are thoroughly documented.

Participate in ongoing training and professional development opportunities to stay current with best practices in mental health care.

Hubs (Day services) In this part of the role, you will lead the delivery of emotional support to CYP in community settings inc. education settings, community centres and Be U therapeutic spaces.

This service supports CYP presenting with care needs within Getting Advice / Getting Help elements of the iTHRIVE model.

To conduct and support a team to:

Develop individualised care plans based on assessments, considering the unique needs and circumstances of each child.

Provide evidence-based therapeutic interventions, including individual and group therapeutic interventions to CYP.

Engage with children in various settings, including schools and community centres.

Work closely with families as appropriate to offer guidance, education, and support in managing their child's mental health challenges.

Provide training and resources to parents and caregivers to help them understand and address their childs mental health needs effectively.

Collaborate with schools, healthcare providers, social services, and other community organisations to coordinate care and ensure a system led, holistic approach to each child's well-being.

Advocate for the mental health needs of children and adolescents within the community, promoting awareness and reducing stigma.

Respond to identified safeguarding concerns, providing immediate support and intervention to children and families in need.

Maintain accurate and up-to-date records of assessments, treatment plans, progress notes, and other relevant documentation.

Stay current with developments in child and adolescent mental health, attending training sessions, workshops, and conferences as needed.

Participate in regular supervision and peer support meetings to ensure best practices and continuous professional growth.

Engage with local communities to raise awareness about mental health issues and available support services for children and young people.

Any other duties appropriate to role to support the development of the service offer and quality of care received by CYP.

This job profile is intended as a general guide to the responsibilities attached to the post and may be altered from time to time, following consultation with the post holder to reflect changing needs of the service &/or ABLs priorities

Strong urgent intervention, de-escalation and risk assessment skills.

Experience in working in a contract led commissioning, KPI focussed, fast paced environment.

Excellent leadership and management skills.

Positive and proactive to achieve the highest standards and outcomes in engagement with children, young people, their parent/carers, and professionals.

Understanding of emergency and urgent services and effective collaboration to mitigate identified risks.

Resilience to highly demanding care environments.

Compassionate when responding to significant behaviours that challenge.

Excellent understanding of CYP MH challenges and effective interventions.

Adept at coordinating emergency continuation plans such as facilitating safe return to home residence / emergency housing and hostels.

Proficiency in maintaining detailed and accurate documentation.

Familiarity with local mental health resources and services.

Excellent communication and interpersonal skills, with the ability to build trust and rapport with children, families, and professionals.

Ability to work independently and as part of a multidisciplinary team.

Open, respectful, committed to equality and inclusiveness and motivated by new ideas and perspectives.

Cultural competency and sensitivity to the diverse needs of the community.

Communication

• Be able to communicate and engage with all stakeholders and adapt presentation style depending on audience
• Ensure young people feel listened to, feel in control and are respected.
• Promote a mutually respectful working environment, nurturing a positive team culture.
• Primary contact for school Designated Safeguarding Officers and Pastoral Leads.
• To promote My Story young person centred approach.
• To develop strengths based alternatives to one-to-one therapeutic work.
• To motivate and introduce peer support interventions with and for children and young people.
• To offer creative input and participation in promoting our services across social media platforms.
• To maintain confidential case notes and records in a timely manner ensuring that they are stored securely using the specified case management systems.
• To nurture links with other agencies and services and have a good understanding of local services for signposting and onward referrals
• Lead in managing any potential safeguarding concerns through school consultation and MASH liaison. Manage risk and recognise and pro-actively respond to child protection and safeguarding issues.

Communication

• Be able to communicate and engage with children and young people appropriate to individual needs.
• Ensure young people feel listened to, feel in control and are respected.
• Promote a mutually respectful working environment, nurturing a positive team culture.
• Experience of working in an environment where mental health is a focus.
• Comfortable working in a fast-paced environment.
• Experienced in working with children and young people across early intervention / mental health settings and experienced in engaging the whole family
• Experienced in providing guided self-help and short-term wellbeing interventions
• Positive and proactive to achieve the highest standards and outcomes in engagement with children, young people, their parent/carers, and professionals
• Adept in communication and confident communicating with CYP (Children and Young Peoples), their parents/carers and health professionals
• Open, respectful, committed to equality and inclusiveness and motivated by new ideas and perspectives
• A team player

Person Specification

Qualifications

Skills and Knowledge

• Excellent interpersonal skills.
• Excellent communication skills including listening, verbal and written.
• Ability to communicate with CYP of different ages, developmental level and backgrounds.
• Excellent telephone manner.
• Ability to prioritise work tasks.
• Highly resilient, with the ability to work under high pressure and in a fast-paced environment.
• Excellent organisational and time management skills.
• Understanding and evidence of adhering to information governance and data protection policies.
• Efficient problem-solving skills.
• Ability to interact with colleagues and other stakeholders politely and courteously.
• Excellent IT skills and proficient in all areas of Microsoft Office.
• Experience with reporting in client database packages.
• Excellent customer care.
• Evidence of accuracy and paying attention to detail in tasks.
• Punctuality, reliability and honesty.
• Ability to use own initiative and confident to do so in the workplace.
• Local knowledge of services and need.

Experience

• Knowledge of development in MH CYP, family development and of transitions.
• Strong Leadership and management skills.
• Experience of working in an enhanced need MH multi-disciplinary team environment and with external professionals such as emergency services.
• Experience managing and providing direct urgent mental health services within an urgent care setting or working with clients presenting with significant safety needs and behaviours that challenge.
• Ability to work independently to assess and manage risks inc. urgent needs with experience of developing appropriate plans to meet urgent challenging needs.
• Ability to recognise and respond to concerns about child protection and safeguarding.
• Ability to make use of supervision to support own wellbeing and professional development.
• Up to date knowledge of CYP emotional wellbeing / early mental health clinical evidence-based practice and support for parents/carers.
• Experience in quality improvement measures.
• Experience in delivering training and workshops to CYP and parents / carers.
• Experience in delivering training to professionals.
• Experience in running group interventions / peer support groups.
• Experience at working at system level to embed new approaches and cohesive partnerships.

Job Specific Requirements

• Work flexibly and adapt to suit service need.
• Work flexibly across a rota system inc. evenings and weekends.
• Ability to travel across service area footprint.
• Provide on call support.
• Enhanced DBS check.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£30,000 to £34,000 a yeardepending on experience