Sales Operations Analyst

Job Purpose

Working as a part of the global Sales Operations team, Operations Analyst will demonstrate integrity and excellence in the provision of support to the Commercial organisation.

The Operations Analyst role will primarily revolve around the calculation, administration and communication of the commission and bonus plans for the global Commercial organisation and will work closely with other departments such as Sales and Finance to ensure that all activities are completed to a high degree of accuracy. The role will also have involvement in ongoing Commercial reporting requirements as well as helping to maintain dashboards on our BI system (Sisense). The team has a reputation for high standards and high-quality data provision, and this reputation needs to be maintained at all times.

The Operations Analyst is expected to continually evaluate the tasks they undertake and to look for opportunities to improve existing processes. The Junior Operations Analyst will be expected to work as a member of the wider Sales Operations team to implement new ideas and initiatives that support the efficiency of the Commercial organisation.

Job Overview

Key Responsibilities

1. Calculate regular commission and bonus payments and work to strict deadlines to ensure that payments are submitted to payroll on time for processing.
2. Communicate targets and compensation statements in a timely manner.
3. Manage and respond to queries promptly and professionally.
4. Production and collation of all compensation related documentation.
5. Prepare and maintain dashboards and reporting in various platforms.
6. Ensure the integrity and consistency of corporate data.
7. Prepare and distribute various reporting across the Commercial organization.
8. Review team processes and own work methods with a view to improve efficiency and effectiveness of allocated tasks.
9. Create and maintain strong relationships within the Commercial organisation and across the business.

Skills & Experience

1. Ability to analyze data, identify trends, and make data-driven decisions.
2. Accuracy in calculations, reporting, and documentation.
3. Clear and effective communication, both written and verbal, to convey information and collaborate with team members.
4. Ability to manage multiple tasks and meet deadlines efficiently.
5. Proactive approach to identifying issues and finding solutions.
6. Familiarity with data management tools, spreadsheets (e.g., Excel), and Business Intelligence (BI) systems.

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivaled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65+ global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.

Over the past 20 years we’ve been evolving our own AI solutions as well as helping clients to explore, build and use multilingual AI applications. With 45+ AI-related patents and more than 100 peer-reviewed papers, we have the experience and expertise to support clients on their AI journey.

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise.

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we’ll Deliver together as One RWS.

For further information, please visit: RWS.

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.