Assistant Property Manager

Assistant Property Manager

Salary: £29,257

Contract: Permanent

Hours: Full time, 35 hours per week, Monday to Friday

Location: Oxford (on-site daily)

DBS: Enhanced

About Us

At A2Dominion, we believe in providing homes that people love to live in. With social housing roots stretching back eight decades and over 38,000 properties under our management across London and Southern England, we’re proud to offer a variety of housing options and commutes to creating vibrant, sustainable communities that enhance the lives of our residents.

As a proud member of the G15, a coalition of leading housing associations, we play an active role in tackling the housing crisis. Now, we’re looking for a passionate and driven individual to join our team and help us make an even bigger impact.

Role Overview

Are you a people person with a passion for property management? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have the perfect role for you!

We're looking for an Assistant Property Manager to join our Specialist Housing - Student & Keyworker team. You’ll play a vital role in ensuring our residents receive exceptional service, helping them feel at home while ensuring our properties are well-managed and compliant. From handling tenancy paperwork to liaising with contractors.

Key Responsibilities

1. Participate in the accommodation allocation process including issuing of all tenancy paperwork, dealing with end of tenancy paperwork and notices, ensuring vacant properties are ready to let and collection of advance payments.
2. Responsible for daily cover for handling reception duties, including greeting visitors, answering phone calls, managing appointments, and providing general administrative support.
3. Carry out day-to-day administrative duties including being the point of contact for our customers and partner organisations, issuing letters and notices, producing invoices, and responding to enquiries.
4. Assist the Property Managers with low level arrears, maximising the Groups income.
5. Report repairs where required and escalate issues/actions required where necessary.
6. Assist the Area Manager in monitoring contractor performance. Liaise with contractors and customers on planned inspection & testing visits including updating and maintaining records.
7. Assist the Property Managers to carry out and monitor regular estate and property inspections, ensure accurate records are maintained and actions are taken to deal with issues.
8. Assist the Area Manager by monitoring expenditure against budget, monitoring use of stock and working with internal teams on service charge estimates and accounts.
9. Assist the Property Manager to encourage and support occupants of buildings towards good housekeeping and fire safety practices.
10. Assist Property Managers in resolving customer queries promptly, including liaison with the A2Dominion Operational Teams, customers, partnering Trusts as required.
11. Maintain all relevant documentation to the required standards at both the organisation and premises level.
12. Build relationships and work with both internal and external stakeholders of A2Dominion to support the customers.
13. Attend and represent A2Dominion with support, at internal and external meetings and forums when required.
14. Produce reports using standard templates to monitor performance and assist in ensuring tenancy management objectives are achieved.

More About You

1. Educated to GSCE level (Grades A*-C) in Math and English or equivalent.
2. Previous experience of delivering front line customer service in a front facing role.
3. Proven experience of problem solving for customers and understanding their needs, including vulnerable people.
4. Ability to multi-task, who thrives in a fast-paced environment with excellent attention to detail.
5. Strong communication skills, both written and verbal.
6. A good level of IT knowledge, including Outlook, Word and Excel.
7. Whilst prior experience in housing isn’t essential, it is highly desirable.
8. For this role, it is essential to hold a full, clean UK driving licence.

Choosing Us is Easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.

We offer a wide range of staff benefits. For this role, these include:

1. 25 days’ holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service.
2. Up to 8% contributory pension.
3. Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to £300 to use towards health and lifestyle benefits for both you and your family.

If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk.

A2Dominion is a Disability Confident Employer, which means that we are committed to employing disabled people and will:

1. Actively look to attract and recruit disabled people.
2. Provide a fully inclusive and accessible recruitment process.
3. Offer an interview to disabled applicants who meet the minimum criteria for the job.
4. Be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job.
5. Make reasonable adjustments as required.

At A2Dominion, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the Role Requirements

We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk.

A2Dominion are proud to be a Family Friendly Employer

Everyone is welcome at A2Dominion. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.

Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.

This role closes on 17th April 2025, we reserve the right to close this role upon appointment of the right candidate.