Senior Client Success Consultant

Our Client Success Consultants work closely with some of the world’s leading awarding organisations, as they implement the GradeMaker Pro assessment development platform. It is their job to understand the goals of the awarding organisations, ensuring they implement the system successfully and get demonstrable long-term value from using it.

With a strong commercial focus, you’ll help clients maximise the value of GradeMaker Pro, helping them meet their organisational goals. In doing so you’ll ensure we continue to meet our plans for growth, maintain excellence in customer success and secure long-term partnerships and revenue.

We are seeking an experienced Client Success Consultant to join our team on a permanent basis. The position will sit within our GradeMaker business area. GradeMaker, part of the AQA group, is an educational technology company that provides a wide range of educational services. GradeMaker Pro delivers innovative Software as a Product & Service to awarding organisations and Education Ministries around the world – enhancing efficiency, quality and security of assessment creation and development processes.

You will be working within the Delivery and Customer Success team:

1. Developing strong senior stakeholder relationships with high stakes UK and international exam boards ensuring the successful adoption of business-critical software.
2. Driving customer growth by helping customers formulate and deliver their digital authoring expansion plans.
3. Maximising revenue potential for all customers through successful implementations and long-term strategic partnerships.
4. Working closely with the Head of Product, you’ll bring your knowledge of the customer back to the business. You will advise the development team on the priorities and needs of users to ensure the platform continues to support client growth and success.
5. Education and assessment knowledge (preferable). You will influence, guide and support the strategic direction of high stakes awarding organisations (UK and international) with their digital assessment transformation plans.
6. A passion for education and the value of quality assessments. Experience of test authoring and the governance and mechanics of an awarding organisation would be advantageous.
7. Experience as an engaging, trusted advisor who can sensitively guide clients through business and technology-enabled change in vastly different cultural settings.
8. Experience of enterprise SaaS implementation projects, service delivery and customer satisfaction, with the ability to effectively manage client goals and expectations.
9. Analytical and inquisitive problem solver who can take the lead in trying out solutions whenever challenges and opportunities arise.
10. Highly customer-focused with strong commercial acumen, strategic abilities, and excellent communication skills.

What's in it for you:

1. Home-based/Remote. 1-2 visits per month to Cheltenham office as well as other AQA offices on occasion.
2. Full-time.

At AQA we recognise our employees’ contribution and in return we are proud to offer an extensive reward and benefit package. This includes:

1. 25 days’ annual leave, rising to 30 days with service. Plus all Bank Holidays and additional Christmas office closure.
2. Flexible working environment and professional and personal development at your fingertips.
3. Excellent contributory pension (6% to 11.5% dependent on employee contribution).
4. Life assurance, BUPA PMI and Health Cash Plan.
5. Enhanced maternity/paternity scheme.

If the role looks of interest, please see the full job description and how to apply via the link to our portal below. Every application will be provided with a written response. We are reviewing applications as they come through and reserve the right to close this role early.