Patient Pathway Coordinator, Neurology and Stroke

Patient Pathway Coordinator, Neurology and Stroke

Ashford & St. Peter's Hospitals NHS Foundation Trust

An exciting opportunity has arisen for someone to join the General and Specialist Medicine division at Ashford and St Peter's Hospitals NHS Foundation Trust. A 37.5 hour full time role of Outpatients Pathway Coordinator (Neurology and Stroke) is required to provide administrative support to the ASPH. It requires a high level of organisational skills and someone who is good at communicating with a wide range of health care professionals as well as patients and their relatives. The successful candidate will be responsible for many roles including organising timetables, dealing with clinic capacity and the outpatient waiting lists for both new and follow up patients. Ideally the successful candidate will have an understanding of the 18-week pathway.

Computer skills are essential, and training will be given on hospital administration systems.

In return we offer opportunities for training and development, access to the NHS Pensions Scheme, work perks, NHS discounts; opportunities for flexible working and on-site childcare provision (nursery).

For any informal enquiries through email only, please contact Chloe Lamb on chloe.lamb@nhs.net

Main duties of the job

You will work closely with Service Managers, Clinical Office Team Leader, Appointments Centre, Clinical Office Staff, Outpatient teams and Diagnostic and Therapy Departments across all specialties within the division to ensure patients are actively managed through patient pathways.

The role will involve monitoring patient's pathways from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process and report to clinical offices any discrepancies.

You will need to ensure that appropriate requests for investigations are monitored following the clinician's instructions. If diagnostic delays occur or appear imminent, you will liaise with the relevant service for action.

You will liaise with members of individual specialties management teams and the Trust to ensure coordination of all elements of patient pathways. This may include highlighting patient target dates etc. to ensure that investigations are carried out and results received in a timely manner.

You will need to ensure all information relating to the patient's pathway clearly identifies all relevant target dates to aid other users of the relevant systems, such as Cerner, LUNA etc. in allocating resources appropriately.

About us

Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.

Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter's, Chertsey, Surrey.

We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.

Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.

Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team.

Although it isn't the Trust's normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.

Job responsibilities

To support the service managers in overseeing RTT 18 week performance management across the specialities within the MES division, providing expertise & support for the delivery & achievement of patient RTT standards.

Person Specification

Qualifications

• English GCSE Grade C or equivalent
• AMSPAR Medical Terminology

Experience

• Excellent IT skills - confidence working with Microsoft Excel
• Previous experience in an office environment working with health care professionals
• Working to strict deadlines
• Experience in using LUNA
• Understanding of medical terminology

Knowledge

• Understanding of GDPR and Informational Governance
• Trust vision, values and strategic objectives

Skills

• Able to communicate effectively to ensure high standards of care, treatment, service or support as appropriate to your role.
• Able to provide a customer focused service.
• Able to demonstrate that you are honest, reliable, and trustworthy.

Other

• Ability to be flexible to meet the needs of the team, the service and the Trust.
• Team player.
• Must be able to demonstrate organisation and timekeeping.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Ashford & St. Peter's Hospitals NHS Foundation Trust