Amazon Connect Architect

Senior Amazon Connect Architect

About the Role:

We are seeking a highly skilled Senior Amazon Connect Architect to lead the design and implementation of complex contact center solutions for our clients. As a key member of our team, you will be responsible for architecting, developing, and deploying robust contact center solutions leveraging Amazon Connect and a broad range of AWS services. You will collaborate closely with clients, stakeholders, and a team of AWS cloud engineers to deliver exceptional customer experiences.

Responsibilities:

1. Technical Leadership: Provide technical leadership and guidance to a team of AWS cloud engineers in the design, development, and implementation of contact center solutions.
2. Architecture Design: Develop and own the overall architecture of contact center solutions, ensuring optimal performance, scalability, and security.
3. AWS Expertise: Leverage deep knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to build integrated contact center solutions.
4. Amazon Connect Mastery: Demonstrate in-depth expertise in Amazon Connect, including contact flows, agent desktops, routing, analytics, and integration capabilities.
5. CDK Proficiency: Utilize AWS CDK for infrastructure as code to automate and streamline the deployment process.
6. Stakeholder Management: Effectively communicate technical concepts to both technical and non-technical stakeholders. Build strong relationships with clients and internal teams.
7. Problem Solving: Identify and resolve complex technical challenges, providing innovative solutions and workarounds.
8. Best Practices: Adhere to AWS best practices and security standards to ensure the reliability and compliance of solutions.
9. Continuous Improvement: Stay up-to-date with the latest advancements in contact center technology and AWS services.

Qualifications:

1. Proven experience as a Senior Amazon Connect Architect with a strong track record of successful contact center implementations.
2. Deep understanding of AWS cloud services and architecture.
3. Proficiency in AWS CDK for infrastructure as code.
4. Strong problem-solving and analytical skills.
5. Excellent communication and interpersonal skills.
6. Ability to lead and mentor a team of engineers.

Preferred Qualifications:

1. Certifications in AWS and Amazon Connect.
2. Experience with contact center industry standards and regulations.
3. Knowledge of scripting languages (Python, JavaScript).

Job Type: Fixed term contract

Experience:

• Amazon Connect: 8 years (preferred)
• Solution architecture: 10 years (preferred)

Work authorisation:

• United Kingdom (preferred)